VIP Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Account Manager based in Italy.

• Join an international iGaming environment where you will manage relationships with high-value and pre-VIP players.
• You will combine personalized customer support, account management, and proactive retention strategies.
• The role focuses on building trusted, long-term relationships while delivering a high-quality experience across multiple communication channels.
• You will monitor player behavior, identify retention opportunities, and proactively engage customers when action is needed.
• Working closely with Payments, Support, Risk, and other internal teams, you will help resolve complex player situations efficiently.
• You will also contribute to reactivation campaigns, personalized promotions, and player engagement initiatives.
• This is a dynamic, fast-paced role suited to a relationship-focused professional who enjoys ownership, communication, and measurable results.