Jobgether
VIP Account Manager
Germany
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hirly's read of this role
- Role family
- Sales
- Seniority
- Lead / management
- Country
- DE
- Work mode
- On-site / unstated
- First seen by hirly
- 21 Sept 2026
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the posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Account Manager based in Germany.
- Join an international iGaming environment where you will manage relationships with high-value and pre-VIP players.
- You will combine personalized customer support, account management, and proactive retention strategies.
- The role focuses on building trusted, long-term relationships while delivering a high-quality experience across multiple communication channels.
- You will monitor player behavior, identify retention opportunities, and proactively engage customers when action is needed.
- Working closely with Payments, Support, Risk, and other internal teams, you will help resolve complex player situations efficiently.
- You will also contribute to reactivation campaigns, personalized promotions, and player engagement initiatives.
- This is a dynamic, fast-paced role suited to a relationship-focused professional who enjoys ownership, communication, and measurable results.
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