VIP Customer Support

Growe welcomes those who are excited to:

Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;

Provide personalized, high-quality support to VIP customers;

Be the main point of contact for assigned high-value clients;

Build and maintain strong, long-term relationships with clients;

Handle inquiries, issues, and escalations across different brands within the company;

Adapt communication style and service standards according to each brand’s guidelines;

Maintain in-depth knowledge of each brand’s products, services, and promotions;

Work flexible schedules and adapt to changing workloads;

Meet KPIs related to response time, customer satisfaction, and retention;

Provide 24/7 VIP support, including night shifts.

We need your professional experience:

Previous experience in customer support will be a strong advantage;

Experience in the gambling industry will be a major plus;

Experience working with VIP customers or high-value clients will be an advantage.

We appreciate if you have those personal features:

Active and proactive;

Communicative and people-oriented;

Flexible and adaptable to change;

Open-minded and ready for new challenges.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.