VIP Excellence Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Excellence Manager based in Spain.

• This role focuses on maximizing the performance, retention, and development of a high-value VIP customer portfolio within a fast-moving international iGaming environment.
• You will combine customer activity analysis, operational oversight, product expertise, and data-driven decision-making to identify growth opportunities.
• Working across regions, you will monitor top players, identify behavioral trends and anomalies, and ensure timely coordination with local teams.
• The position offers broad exposure to Product, Analytics, Operations, and regional stakeholders, with a direct influence on VIP customer experience.
• You will also leverage AI tools and new technologies to strengthen monitoring, automate analysis, and develop more effective VIP strategies.
• The role requires strong analytical judgment, commercial awareness, and the ability to respond quickly when regional teams need additional support.
• It is well suited to an experienced VIP professional who enjoys autonomy, continuous improvement, and solving complex operational challenges.