Virtual Dental Front Desk & Insurance Coordinator

Job Type: Full-Time

Work Mode: Hybrid

Working Hours: U.S. Eastern Time (Ohio)

Experience: 3+ Years in Dental Front Office Administration

Software: Eaglesoft (Required)

About the Role We are seeking an experienced Dental Front Desk & Insurance Coordinator to manage the daily administrative operations of a general dentistry practice.

The ideal candidate must have substantial dental front-office experience, strong knowledge of dental insurance and billing, and hands-on experience with Eaglesoft.

This role requires excellent English communication skills, the ability to handle patient calls professionally, and the confidence to manage scheduling, insurance verification, claims, billing, and patient follow-ups independently.

This is not an entry-level receptionist position. Candidates must be able to work independently with minimal training.

• Key Responsibilities
• •Handle incoming and outgoing patient calls professionally.
• •Schedule, reschedule, confirm, and manage appointments in Eaglesoft.
• •Fill schedule gaps and manage same-day cancellations.
• •Manage patient recalls, reactivation lists, and unscheduled treatment follow-ups.
• •Verify dental insurance benefits, including deductibles, annual maximums, waiting periods, and coverage limitations.
• •Enter insurance information and benefit details accurately into Eaglesoft.
• •Prepare treatment estimates and explain patient financial responsibilities.
• •Submit predeterminations, pre-authorizations, and dental insurance claims.
• •Follow up on outstanding claims, denials, rejections, and insurance A/R.
• •Post insurance payments, EOBs, EFTs, and patient payments accurately.
• •Manage patient balances, collections, statements, and payment follow-ups.
• •Support treatment-plan follow-ups and improve case acceptance.
• •Handle patient inquiries regarding appointments, insurance, and billing.
• •Maintain accurate patient records and documentation.
• •Assist with PPO credentialing and insurance contracting follow-ups when required.

• Required Qualifications
• •Minimum 3 years of experience in dental front-office administration.
• •Hands-on experience with Eaglesoft dental practice management software.
• •Strong knowledge of dental terminology, CDT codes, and treatment sequencing.
• •Experience with dental insurance verification, claims, and billing.
• •Experience with insurance A/R, payment posting, and patient collections.
• •Strong scheduling and treatment coordination skills.
• •Excellent spoken and written English communication skills.
• •Ability to handle patient calls confidently and professionally.
• •Ability to work independently with minimal supervision.
• •Familiarity with HIPAA requirements and willingness to sign a BAA.
• •Reliable internet, professional headset, and secure workstation.
• •Availability to work U.S. Eastern Time business hours.

• Preferred Experience
• •Candidates with experience as a Dental Front Office Manager, Dental Insurance Coordinator, Dental Treatment Coordinator, or Dental Billing Specialist are encouraged to apply.