Jobgether
VP of Customer Success and Support
US
Apply through hirly
hirly scores this role against your resume, shows its reasoning, then writes a resume and cover letter for it and fills the application with you. Free to start — no card required.
hirly's read of this role
- Role family
- Customer support
- Seniority
- Executive
- Work mode
- On-site / unstated
- First seen by hirly
- 21 Sept 2026
Derived automatically from the posting. Sign up to see how the role scores against your own resume.
the posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP of Customer Success and Support based in the United States.
- This is a senior leadership opportunity to own the entire post-sales organization for a rapidly scaling AI-native data platform.
- You will be accountable for customer retention, net dollar retention, satisfaction, renewals, technical support, adoption, and long-term customer value.
- The role combines strategic organizational design with hands-on operational leadership across enterprise customer accounts.
- You will define the coverage model, customer segmentation, service offerings, investment priorities, and operating systems needed to scale post-sales effectively.
- As a member of the leadership team, you will represent customer priorities in executive planning and influence product and roadmap decisions.
- You will partner closely with Product, Engineering, Sales, Marketing, and Field Engineering while building a high-performing Customer Success and Support organization.
- This role is ideal for an experienced B2B SaaS leader who can balance executive strategy with direct involvement in renewals, escalations, account health, and customer outcomes.
Is this role actually a fit for you?
hirly answers with a score and its reasoning, then writes the resume and cover letter if you decide to go for it.
Score it against my resume