Waiter/Waitress Barcelona

The place…

Soho House is a private members’ club that brings together a creative and international community. Our Houses offer thoughtfully designed spaces, including bedrooms, a cinema, and a range of restaurants and bars. The Health Club provides innovative, holistic experiences focused on physical wellbeing and mental balance, supporting our members’ lifestyles both inside and outside the House.

• The Role...
• As a Waiter/Waitress at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests.
• Your main focus is to deliver our steps of service with warmth and passion, from the first hello to taking orders, offering suggestions and handling the bill.

• Main Duties...
• ●Providing warm, friendly and efficient service according to our steps of service.

●Following our full allergy procedure to ensure the safety of our members, guests and team.

●Possessing a strong understanding of food and drink menus in order to make recommendations, pairings and accommodate specific requests.

●Running food from the kitchen and drinks from the bar to tables when needed.

●Ensuring correct table maintenance throughout the service journey.

●Ensuring all standard operating procedures are followed and implemented

• ●Providing accountability for designated section.
• ●Reporting and resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.

●Providing the bill and processing payment efficiently.

●Cleaning and resetting tables to accommodate walk-ins and reservations.

●Performing opening and closing procedures including but not limited to the set up and break down of stations.

●Cleaning, sanitising and maintaining an organised working environment, ensuring all hygiene and safety standards are met.

●Wearing the correct uniform to standard and maintaining the highest level of grooming standards.

●Attending daily team briefings in preparation for shift, to include any menu changes, specials and tastings.

●Supervising, guiding and training others as needed.

●Attending Soho Learn trainings and events to enhance skills, knowledge and passion.

●Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.

●Supporting the team as needed on an ad-hoc basis.

●Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.

• What We are looking for...
• A successful Waiter/ Waitress for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Passion for Food, drink and hospitality
• ●Strong attention to details
• ●Excellent customer service
• ●Fluent in English or Spanish
• ●Organised and reliable
• ●Ability to handle feedback to achieve member satisfaction
• ●Ability to multitask and work in a fast-paced environment
• ●Ability to understand and follow written and verbal instructions

• Benefits...
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 20%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.