Warehouse Administrator

What You Can Expect :

Shift Pattern: Monday to Friday, 08:00 - 16:00 (37.5 hours a week)

Key Responsibilities

Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date

Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation

Maintain accurate records for inbound, outbound, and returned goods

Support shift managers and supervisors with daily operational reporting.

Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches

Investigate and resolve stock discrepancies in line with agreed procedures

Assist with cycle counts and full stock takes, including reporting variances

Ensure data accuracy to meet customer and audit requirements

Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses

Provide timely and accurate information to customers in line with service level agreements (SLAs)

Escalate issues or risks that may impact service or accuracy.

Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities

Ensure all despatch documentation is completed accurately and on time

Support proof of delivery (POD) tracking and query resolution.

Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations

Support compliance with Health & Safety, and quality standards

Always maintain audit-ready records.

KPIs

Accuracy of system data and documentation

Timeliness of order and stock updates

Stock variance and investigation closure

Customer service responsiveness and quality

What You Bring:

Knowledge & Experience

Strong attention to detail and accuracy

Good organisational and time management skills

Ability to prioritise tasks in a fast-paced environment

Confident communicator, both written and verbal

Strong IT skills, including Microsoft Excel and warehouse systems

Problem-solving mindset with a proactive approach

Previous experience in a warehouse, logistics, or 3PL environment (preferred)

Understanding of warehouse processes including goods-in, picking, packing, and despatch

Experience using a Warehouse Management System (WMS) is highly desirable

Familiarity with KPIs, SLAs, and customer-focused operations

GCSEs (or equivalent) in English and Maths

Additional qualifications in logistics, administration, or supply chain (desirable).

Reliable and dependable

Team player with a flexible attitude

Calm under pressure

Professional and customer focused.