WIOA Program Lead

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career TEAM is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. Responsible for the implementation of policies and procedures. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements. This role will be performed under the supervision of the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The WIOA Program Lead is an integral part of our team and will assist us with our mission of accelerating the human condition!

Career Team also offers a competitive package including :

401k with a generous employer match;

medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;

disability insurance;

and supplemental insurance

Your Impact on Career TEAM’s Success :

Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction

Manage and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate reviews of all case files, that staff have no disallowed costs with eligibility

Utilize the Tennessee VOS system to analyze and support performance activities

Ensures appropriate action is followed to correct deficiencies

Identify community partnerships, collaborate with other professionals, and maintain partner relationships

Welcome and address customer complaints as they occur, fairly and with good customer service as a guide, and consistently with no more than five valid complaints per review period and no more than two valid complaints on one individual employee

Evaluate and understand all WIOA program performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures

Develop and maintain effective teamwork strategies

Identify and address needs for staff training

Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision-making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled

Utilize and model extreme customer service behaviors in all interactions with internal and external customers

Approach each day and task with a “ZAG” mindset

Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include:

A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2-4 years of proven management skills

Minimum of five years of supervisory or management experience

Preferred knowledge of the workforce development program operations and development

Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring

Requires top-level project management, organizational, personnel, problem-solving, and data analysis skills, along with an ability to interact with employees at all levels

Excellent interpersonal skills and both written and oral communication skills

Need strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment

Experience and knowledge of workforce development contracts/programs

Must have a valid driver's license and adequate vehicle insurance coverage

Salary: $66,000-$68,000

Travel: The position may require local travel up to 20% of the time

Employment Type: Full-time, non-exempt

• About Career Team:
• Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses