Workforce Scheduling Program Manager

You’re more valuable than ever – And that’s just how we’ll make you feel.

Job Summary

The Workforce Scheduling Program Manager leads workforce planning, staffing, and scheduling initiatives across the organization. This role partners with Operations, Finance, Data Services, IT, and People teams to improve volume forecasting accuracy, optimize staffing strategies, and drive consistent scheduling practices that support operational performance and growth. As the business owner of workforce management processes and systems, the Program Manager uses data-driven insights to identify opportunities, implement best practices, and ensure effective workforce planning across the Company, a multi-site healthcare organization. This position plays a critical role in enhancing efficiency, standardization, and team member experience.

Qualifications

Education Required:

Bachelor’s degree; experience will be considered in lieu of a degree.

Licenses/Certifications Required:

None

Work Experience Required:

• •3+ years of workforce management or scheduling experience (e.g., forecasting, staffing models, capacity planning) in multi-site environment.
• •5+ years of health care experience.
• •Scheduling experience in a medical environment.
• •Experience in development, management, and enforcement of multi-site scheduling and payroll processes and best practices.
• •Experience in use of scheduling systems or other standard tools to report on and analyze staffing level compliance, time punch compliance, and overtime utilization.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

None

Knowledge, Skills, and Abilities

• •This role involves interaction and collaboration with other departments, Joint Venture team members, and health system partners and requires excellent judgment and interpersonal skills.
• •Workforce management and staffing‑to‑model expertise across multi‑site healthcare operations.
• •Proficiency with scheduling and time‑tracking systems and their enterprise‑wide optimization.
• •Knowledge of timekeeping processes, clock‑in/clock‑out compliance, and overtime controls.
• •Ability to analyze data, build reports, and monitor schedule and staffing compliance.
• •Skill in developing and improving standard processes and best practices for scheduling and time tracking.
• •Familiar with integrations including flat-file exports/imports and APIs between scheduling systems and other systems such as a data warehouse of HRIS. Ability to and interest in expanding technical knowledge particularly in areas of AI-driven forecasting, automated modeling, and information distribution via automated integrations.
• •Ability to translate business requirements from operations leaders into clear technical specifications for forecasting, optimization, and reporting enhancements, and to prioritize a backlog of improvements
• •Experience operationalizing analytics, including building or overseeing dashboards in tools such as Tableau, Power BI, Sigma, etc. to monitor model adherence, volumes, and key SLAs
• •Strong collaboration and stakeholder‑management skills across operations, FP&A, IT,
• Talent Acquisition, and health‑system partners.
• •Effective problem‑solving and sound judgment in addressing workforce and scheduling issues.
• •Clear written and verbal communication skills for templates, guidance, and performance updates.
• •Ability to work independently, set priorities, and meet enterprise deadlines in a remote environment.
• •Customer‑service orientation in supporting internal teams and external health‑system partners.

Required Functional Competencies:

• •INTERPERSONAL – Develops and maintains excellent working relationships and possesses exceptional judgment
• •ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others and responds appropriately
• •PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
• •SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior
• •TECHNICAL COMPETENCE – Uses or gains knowledge necessary to perform the major functions of the role as described above
• •SYSTEMS THINKING – Understands how operations, workforce management systems, data pipelines, and analytics tools interrelate, and can design changes that account for downstream impacts
• •WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
• •CUSTOMER SERVICE – Demonstrates and delivers exceptional service to health system partners, patients, and internal stakeholders in a professional, courteous, accurate, complete, and timely fashion
• •TEAMWORK/COLLABORATION – Demonstrates skills and abilities in team/project- oriented activities.
• •RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with Team Members at all levels of the organization and all health system partner liaisons.

Essential Duties and Responsibilities

· Own the ongoing execution and improvement of workforce forecasting processes including generation of staffing forecasts and dissemination of forecasts into standard templates/tools for market schedulers.

· Develop and implement processes and best practices for market schedulers to adhere to schedule templates and regularly optimize schedules to staff to model (e.g., trailing volume monitoring, contingent worker shift modifications, call-out strategies, etc.).

· In collaboration with analytics and IT resources, define data requirements and oversee development of automated reports and dashboards that track schedule templates and staff to model adherence.

· Create and distribute monthly reports on scheduling compliance and staffing to model and undertake corrective actions with market management and schedulers.

· Maintain and oversee clock-in/clock-out analysis and compliance and develop processes to improve reporting and team member adherence.

· Develop processes and best practices for time tracking reporting, reconciliation, and management (OT, period end processes, etc.)

· Serve as a program owner and primary subject matter expert for scheduling and time tracking solutions.

· Develop and maintain standard processes and best practices for use of scheduling and time tracking solutions.

· Maintain a deep understanding of how forecasting, scheduling, and time tracking tools interact.

GoHealth Core Values

GoHealth’s Core Values, listed below, are essential functions of this position:

• •Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• •Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• •Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• •Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dign