Workplace Experience Coordinator

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT TO EXPECT

We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our Paris office and play a key role in its ongoing growth and development. In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace and employee experience initiatives.

As our Paris office expands, we’re looking for builders - resourceful, hands-on individuals who thrive in ambiguity and can create structure where needed. This position sits within the People Team and reports to the Regional Manager, Workplace Experience - EMEA.

Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience. You’ll maintain a strong pulse on the needs of our Paris employees and be adaptable to evolving global conditions and workplace dynamics. This role will be required to be in-office 5 days per week.

WHAT YOU’LL DO

Support the upcoming office relocation project, ensuring a smooth transition and efficient setup.

Oversee day-to-day workplace operations, managing services such as food and beverage programmes, office supplies, mail, packages, and general office upkeep to deliver a seamless employee experience.

Deliver exceptional customer service to all who enter the Paris office, upholding Braze’s high standards of hospitality.

Monitor and respond to workplace service tickets, maintaining a customer-focused mindset to ensure top-tier service for Paris employees.

Own the planning and execution of local events and activations, including holiday celebrations, mixers, ERG events, and employee engagement programming, collaborating with the local culture committee to ensure a high-quality and consistent employee experience.

Support workplace occupancy and desk management, partnering with the wider Workplace Experience team to facilitate hybrid working practices.

Lead the local new hire onboarding experience by delivering office orientations, workplace tours, and creating meaningful connections for new employees.

Collaborate on the implementation of global workplace programmes, policies, processes, and tools, ensuring local needs and requirements are represented.

Build strong relationships with cross-functional partners, including IT, Finance and People teams, serving as a trusted workplace partner.

Engage regularly with employees and local leadership to understand workplace needs, gather feedback, and identify opportunities to improve the office experience.

Manage relationships with vendors and service providers, coordinating maintenance, repairs, and workplace services to ensure operational excellence.

Act as the primary point of contact for building management, ensuring effective communication and prompt resolution of facilities-related issues.

Partner with Procurement and Workplace Experience leadership to onboard vendors, obtain quotations, manage contracts, and support purchasing processes.

Assist with budget tracking, invoice management, and financial planning for the Paris office.

Support compliance with health and safety requirements, working closely with external providers, building management, and internal stakeholders to maintain a safe and compliant workplace.

Coordinate workplace inspections, maintain safety documentation, and ensure any incidents or accidents are reported, documented, and followed through appropriately.

Contribute to workplace projects and continuous improvement initiatives that enhance the employee experience and support business growth.

WHO YOU ARE

1-2 years of experience in Workplace role; experience in customer service and/or operations a plus

Ability to work on-site, Monday to Friday, maintaining a full-time, in-office schedule

Experience in administration and vendor management

Experience working with building management

Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities

Experience with office moves and coordination a plus

Data-driven with a mindset of continual improvement

Demonstrated success in building strong relationships cross-functionally

A strong communicator, keeping teams and stakeholders informed and up to date

Passion for best-in-class workplace experience and customer service

Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus

A creative problem-solver, bringing innovative ideas and solutions to the table

A sharp eye for detail and a sense of office pride

An awesome can-do attitude - no task is too big or too small

Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds

Familiar with Mac computer and GSuite

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Produ