Workplace Experience Manager

• About impact.com
• impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com :

We are looking for a dynamic and experienced Office Manager & Workplace Team Lead to oversee the daily operations and events in our New York City office.a ~200-person office that serves as a cultural hub of our company. This is a high-impact leadership role that combines hands-on office management with strategic workplace programming, team leadership,events planning and execution and multi-budget oversight. You will be responsible for creating an exceptional, inclusive, and efficient work environment that reflects our values and supports our people.

What You'll Do:

Office Operations & Facilities

Own end-to-end operations of the NYC office, ensuring a seamless, well-maintained, and welcoming environment for approximately 200 employees and visitors

Manage relationships with building management, landlords, and external vendors (cleaning, security, catering, maintenance, supplies) including contract negotiation and performance oversight

Manage mail and package services, office supply inventory, equipment maintenance, and conference room logistics

Organize and execute corporate events, offsites, team gatherings, and coordinate internal scheduling

Coordinate IT infrastructure projects with the technology team, including AV systems, conference room setups, and workspace technology

Oversee catering and the daily lunch delivery program (high priority)

Workplace Team Leadership

Lead and develop a workplace team (including front desk/reception, office coordinators, and facilities staff), setting clear goals and fostering a high-performance culture

Establish and maintain standard operating procedures for all workplace functions, continuously improving service quality and operational efficiency

Serve as the primary point of contact for all workplace-related inquiries and escalations across the office

Collaborate cross-functionally with People/HR, IT, Finance, and executive leadership to align workplace strategy with business objectives

Budget & Financial Management

Own and manage multiple budgets, including facilities operations, office supplies, food & beverage programs, events, and capital improvement projects

Track budget vs. actuals on a monthly basis, making strategic trade-offs to stay within budget while maintaining high experience standards

Prepare quarterly budget reports and forecasts for senior leadership, identifying opportunities for cost optimization without sacrificing quality

Manage vendor procurement processes, negotiate contracts, and ensure cost-effective sourcing across all workplace services

Culture, Events & Employee Experience

Design and execute a workplace experience strategy that reinforces company culture and strengthens employee connection, particularly given the office’s role as a cultural hub

Plan and manage office events, including all-hands meetings, team celebrations, holiday gatherings, volunteer activities, and visiting-team programming

Develop and manage food & beverage programs (catering, snacks, coffee) that meet diverse dietary needs and create moments of community

Partner with People/HR on onboarding experiences, ensuring new hires feel welcomed from day one

Champion wellness, sustainability, and DEI initiatives within the workplace environment

What You Bring:

3+ years of experience managing an office, workplace operations, or facilities—ideally in a fast-paced, high-growth environment with 100+ employees

Team-oriented with a proactive, “roll-up-your-sleeves” mentality

Proven experience managing multiple budgets (six-figure+), including vendor negotiations, forecasting, and financial reporting

Strong project management skills with the ability to manage competing priorities, complex logistics, and cross-functional stakeholders

Deep knowledge of office/facilities operations, including health & safety compliance, space planning, and vendor management

Proficiency with office and productivity tools (Google Workspace or Microsoft Office, project management platforms, ticketing systems)

Salary Range: $90,000.00 - $100,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

Medical, Dental, and Vision insurance

Office-only catered lunch 3 times a week - Tuesday, Wednesday and Thursday, a healthy snack bar, and great coffee to keep you fueled

Flexible spending accounts and 401(k)

Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.

Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-AG1

#LI_NewYork_NewYork