A/R Patient Analyst

Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.

Why Join Us?

We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.

Job Description:

• Job Title: AR Patient Analyst
• Department: Revenue Cycle Management-Billing
• Location: Carolina Oncology Specialists TBD
• Reports To: RCM Manager

Position Summary

The AR Patient Analyst is responsible for managing patient account balances within accounts receivable and ensuring timely and accurate resolution of outstanding patient balances. This role works closely with patients, payers, and internal teams to resolve billing issues, support collections, and improve overall revenue cycle performance. The AR Patient Analyst plays a key role in reducing aging accounts and enhancing the patient financial experience.

Key Responsibilities

Review and manage patient accounts with outstanding balances in accounts receivable

Investigate and resolve patient billing discrepancies, including payments, adjustments, and insurance processing issues

Follow up with patients regarding balances, payment arrangements, and account resolution

Work denied or underpaid claims to ensure accurate reimbursement and proper account resolution

Collaborate with billing, coding, and patient access teams to resolve account issues

Analyze aging reports and prioritize accounts for follow-up and resolution

Process adjustments, refunds, and transfers in accordance with policies and procedures

Communicate with insurance payers to resolve claims-related patient balance issues

Document all account activity accurately in the practice management system

Educate patients on account balances, insurance coverage, and financial responsibility

Identify trends in denials, underpayments, or patient balance issues and escalate to leadership

Ensure compliance with federal, state, and organizational billing regulations

Qualifications

Required:

High school diploma or equivalent

Minimum of 2–3 years of experience in accounts receivable, medical billing, or revenue cycle operations

Knowledge of EOBs, patient billing, and insurance payment processes

Experience with EHR and practice management systems

Strong analytical and problem-solving skills

Excellent communication and customer service skills

Preferred:

Experience in oncology or specialty healthcare setting

Knowledge of payer guidelines including Medicare, Medicaid, and commercial insurance

Familiarity with denial management and collections processes

Key Competencies

Strong attention to detail and accuracy

Analytical thinking and problem-solving skills

Effective communication and patient interaction skills

Time management and ability to meet deadlines

Ability to manage multiple priorities in a fast-paced environment

Customer service and patient-centered mindset

Team collaboration and accountability

Working Conditions

Primarily office-based or clinic business office environment

Frequent interaction with patients, payers, and internal departments

Regular use of computers, phones, and revenue cycle systems

Physical Requirements

Ability to sit for extended periods

Ability to use standard office equipment, including computers and telephones