Account Executive

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Account Executive is accountable for developing and implementing comprehensive account plans that delight clients and ensure healthy long-term partnerships. This strategic leader must anticipate client needs, deliver exceptional results that outperform key performance indicators, and build high-performing teams that achieve operational excellence while driving sustainable revenue growth and profitability.

Primary Responsibilities

Exceeding Client Expectations Through Strategic Partnership

Executes the vision and strategy of the account plan, ensuring client objectives and interests are consistently met and exceeded

Acts as a Strategic Partner by connecting teams across regions and services, driving the fundamental mindset and bringing strategic direction to complex client relationships

Demonstrates Proactive Leadership by anticipating where clients are heading and positioning teams for success, connecting dots across organizational silos

Develops, manages and implements Voice of the Customer (VOC) programs to regularly gain input and direction from clients ensuring strategic alignment

Responds to client issues with expedient, professional solutions that strengthen long-term partnerships

Building and Managing High Performing Teams with Accountability

Maintains Strategic Accountability by staying close enough to major work initiatives without micromanaging day-to-day operations

Ensures the best qualified candidates are hired for all roles on the account

Builds actionable and measurable career development plans for all direct reports

Drives Best Practices on account while bringing in external speakers and off-account experts to enhance team capabilities

Updates Metro Plans opportunistically rather than limiting updates to the contractual two per year requirement

Embodies the firm's values and core behaviors of collaboration, integrity and excellence

Advances diversity and inclusion priorities through strategic talent moves including hiring, rotation and promotion

Identifies and grooms successors to key roles

Achieving Financial Results Through Strategic Growth

Presents annual account plans including key objectives , client satisfaction results, value-add activity summaries, and targeted expansion strategies

Proactively manages account budgets while identifying opportunities to generate additional revenue

Retains all current business lines and expands the book of business beyond existing product lines or geography

Mitigates organizational risk by maintaining A/R below 60 days payable

Contributing to Company Growth and Innovation

Showcases Excellence by bringing leading practices and innovations from the account to the broader organization

Leverages Relationships to bring flexibility and expertise to the entire team, demonstrating best-in-class service delivery

Identifies opportunities within professional networks to generate additional revenue, engaging cross-functional resources effectively

Demonstrates Courage by challenging the status quo on both client and internal sides to drive continuous improvement

Serves as internal reference for service delivery excellence that expands Jones Lang LaSalle's market presence

Key Attributes Required

Strategic Leadership

Strategic Partnership Mindset : Ability to connect teams across regions and services while driving fundamental business strategy

Proactive Vision : Anticipates client direction and positions teams for future success

Exemplary executive presence with gravitas to command respect internally and externally

Operational Excellence

Balanced Accountability : Close enough to major initiatives without over-engaging in daily operations

Best Practice Driver : Continuously seeks and implements leading practices both on and off account

Courageous Leadership : Willing to challenge existing processes and assumptions for better outcomes

Relationship Management

Flexible Relationship Approach : Brings adaptability and expertise to entire team dynamics

Excellence Showcase : Demonstrates and promotes expert capabilities across the account

Commercial astuteness with ability to recognize growth levers and productivity drivers

Business Acumen

Financially astute with strong commercial orientation and financial acumen

Results-driven with ability to take quick, decisive corrective action when needed

Obsessed with customer behaviors and industry trend analysis

Transformational leadership capabilities with energy and resilience to drive change

Requirements

10+ years of Facility Management and Commercial Real Estate executive leadership experience

Proven capabilities developing outsourced Integrated Facility Management solutions for Fortune 500 companies

Extensive experience hiring, training, and retaining large teams (100+) in client service environments

Demonstrated budget management experience with strategic financial oversight

Bachelor's degree with broad business experience; MBA or post-graduate studies preferred

Experience operating effectively in complex, large, heavily matrixed organizations

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

• 250,000.00 – 275,000.00 USD per year
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

• Remote –Atlanta, GA, Charlotte, NC, Chicago, IL, Dallas, TX, Houston, TX, New York, NY, Raleigh, NC, Richmond, VA, Washington, DC
• If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• •401(k) plan with matching company contributions
• •Comprehensive Medical, Dental & Vision Care
• •Paid parental leave at 100% of salary
• •Paid Time Off and Company Holidays
• •Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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