Account Manager

Job Title: Account Manager

Department: Account Management

Location: Head Office: Pioneer House, Morton Park, Darlington (Hybrid available after probation)

DBS Check: Required

Salary: £31,827 – £37,131.50 per annum

What’s The Job?

Are you an enthusiastic and driven individual who can build long lasting relationships looking to move into a rewarding company within the exciting world of digital apprenticeships?

At Baltic Apprenticeships client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain and grow client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. You might come from recruitment, sales, or customer service background.

You will join our SME Account Management Team which means you will work with SME organisations to help them identify skill gaps and grow their teams. Your main responsibility is to generate new sales within your assigned client accounts. This includes creating new opportunities where we currently have apprentices, cross-selling apprenticeships into new departments and discussing progressing current learners on programme, onto higher level apprenticeships. Similarly, you will discuss using our apprenticeships to develop existing staff within your accounts.

You will be on hand to support the employer whilst their learner is on-programme with us. So, you will work collaboratively with our team of Coaches to support with action plans and resolve any concerns they may have.

Key Responsibilities:

Act as the main point of contact for your assigned accounts

Identify and convert opportunities within existing clients (progressions, upsell, cross-sell)

Build strong, long-term relationships to drive repeat business

Work collaboratively with Coaches and internal teams to support client and learner outcomes

Manage and resolve any client or learner-related challenges

Track performance across your accounts and maintain accurate records

Share client feedback and insights with the wider team

Essential Skills and Experience

Previous experience in a p rior Account Management role

Natural relationship builder with integrity, reliability and maturity

Self-motivated and able to thrive in a results-driven environment

Ability to multitask and juggle several responsibilities simultaneously

Ability to work effectively across teams in the wider business

Excellent oral and written communication and strong negotiation skills

Innovative problem solver and resilient to set backs that may occur

Previous experience in a vibrant and fast paced environment

Our Benefits

At Baltic, we’re committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we’re proud of our culture, our people, and the meaningful work we do every day.

Here’s what you can look forward to as part of Team Baltic:

Career Development:

Fantastic progression opportunities and clear career pathways

Full training and ongoing support from our in-house Enablement Team

Tailored CPD investment including 1:1 public speaking coaching, presentation skills, and more

Culture & Work-Life Balance:

A fun, supportive environment with regular social events and team activities

Early finish every Friday – we operate a 4.5-day working week

25+ days annual leave, increasing to 30 with length of service

No weekend or Bank Holiday working

Full office closure between Christmas and New Year

Additional Life Event Day annually for those big moments that matter

Buy & Sell Holiday Scheme for extra flexibility

Health & Wellbeing:

Free, confidential mental health support through SPILL

Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist

Local discounted gym memberships

Enhanced maternity and paternity leave (after 2 years’ service)

Recognition & Engagement:

Baltic Scratch Card Scheme – instant wins for great work

Baltic Breakfasts, competitions, and engagement days

Volunteer Day annually to give back to causes you care about

We don’t just believe in a people-first culture – we bring it to life every day. And the most exciting part? We’re only just getting started. Join us on our journey and be part of something meaningful, ambitious, and full of opportunity!