Account Manager

About the Role

This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for an AI-powered phone assistant platform. You will be the primary commercial and success partner for your accounts, turning product value into measurable impact and predictable expansion revenue. It is a high-ownership position with real influence over how the account and expansion motion is shaped as the company scales.

What You'll Do

Serve as the primary contact for assigned customer accounts across the full customer lifecycle.

Expand customer value by identifying new use cases and growth opportunities within existing accounts.

Run regular reviews, discovery sessions, and upsell conversations with customers.

Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.

Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis.

Drive successful onboarding and ongoing product adoption to maximize retention.

Collect and relay structured customer and market feedback to product and go-to-market teams.

Maintain a clean CRM, reliable forecasts, and a healthy pipeline at all times.

Conduct regular touchpoints and quarterly business reviews to proactively support customer success.

Collaborate with Customer Success, Product, and Marketing for smooth handovers and coordinated account plans.

What We're Looking For

At least 1 year of experience in B2B SaaS sales, account management, or customer success.

Proven track record driving upsells, renewals, or expansion revenue within existing accounts.

Strong product and technical understanding with a clear affinity for AI and machine learning technologies.

Structured working style, an ownership mindset, and a strong customer-first orientation.

Native-level German fluency for customer calls, reviews, and demos.

CRM discipline with experience maintaining clean pipelines and reliable forecasts.

Startup or scale-up experience is a plus.

Compensation & Benefits

OTE EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.

Location

Based on-site in Vienna, Austria , with hybrid work possible.