Agency Success Manager

Working at Omnisend is... kind of boring . Not the soul-crushing kind, more like smart people doing great work without chaos or drama. That’s because we focus on what matters. No pointless meetings, micromanagement, or unnecessary bureaucracy getting in the way. And when we're not sure what the next move should be, we test it — we're data-driven, and insights beat gut feelings every time. Same goes for how we treat each other. Feedback here is honest, because people actually listen, and there's no room for egos or hand-holding. Everyone's an experienced professional who moves fast and adapts easily. All of this matters, because Omnisend is customer-funded and customer-driven, so our work stays rooted in solving real problems for ecommerce brands. Results > promises. And when the work's done, we know how to enjoy it — the grown-up kind. Workations, team gatherings, the occasional party. Nothing forced, no awkward icebreakers. We genuinely like being around each other.

About the Role

Agency Success is a specialized function within Customer Experience focused on managing our high-impact partner agencies. We created this role to address the unique complexity of agency-managed portfolios: agencies run multiple brands at once and need one centralized, strategic point of contact rather than fragmented communication across several Account Experts.

As an Agency Success Manager, you'll be the centralized performance partner for a portfolio of priority agencies. You'll own the relationship end to end — driving retention and ROI growth for both the agencies and the brands they manage — by connecting strategy, operational execution, and trusted relationships across three dimensions.