Air Freight Specialist

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Air Operations Specialist is responsible for the end-to-end coordination and management of import and export. The role takes ownership of assigned customer shipments from booking through final invoicing, ensuring operational accuracy, timely execution, compliance with company procedures and international regulations, and a high level of customer service. The position requires proactive communication and collaboration with customers, carriers, agents, authorities, and internal stakeholders to ensure the smooth movement of cargo.

KEY RESPONSIBILITIES:

· Take ownership of assigned shipments from booking through final invoicing while ensuring service excellence and operational profitability

· Customer Service: Act as the main point of contact for clients, providing updates, addressing inquiries, and resolving issues.

· Problem Resolution: Identify and address any issues or delays in the shipping process, implementing corrective actions as needed.

· Ensure shipment profitability through cost control, accurate vendor cost verification, and timely customer billing.

· Manage customer invoicing and verify and process carrier and vendor invoices.

· Compliance: Ensure all shipments comply with international regulations, customs laws, and company policies.

WHAT WE ARE LOOKING FOR:

· You are a team player.

· Ability to build and maintain positive, effective and respectful working relationships with colleagues, supervisors, customers, carriers and external partners.

· Excellent written and verbal communication skills in German and English

· Demonstrate a proactive approach to problem solving and address operational challenges with diplomacy and professionalism.

EDUCATION AND EXPERIENCE:

· Experience in freight forwarding industry is required.

· 3 -5 years’ experience in a similar position.

· Experience working with CargoWise or similar forwarding software preferred.

WHY JOINING US:

Join JAS and unlock your potential.

We invest in our people through industry-leading training and development programs, ensuring your skills evolve as your career progresses.

As a member of our global organization, you will benefit from international opportunities, exposure to diverse markets, and the strength of a respected brand.

Our supportive environment fosters growth through ongoing feedback, performance reviews, and access to valuable resources.

Combined with our commitment to compliance and operational excellence, JAS empowers you to achieve your professional goals and build a rewarding career.