Analista de Sucesso do Cliente (CSM)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Sucesso do Cliente (CSM) based in Brazil.

• This role is focused on building strong, long-term relationships with B2B customers and ensuring they consistently realize value from the solutions they use.
• You will manage a customer portfolio proactively, combining relationship management with retention and growth strategies.
• The position requires a strong understanding of customer needs, business expectations, and opportunities to strengthen engagement.
• You will play an important role in reducing churn while identifying relevant upsell and cross-sell opportunities.
• The role combines autonomy, commercial awareness, empathy, and data-driven customer management.
• You will collaborate with internal teams to improve processes, share customer insights, and develop strategies that enhance the overall experience.
• This is an opportunity to join a fully remote, collaborative environment where customer impact, learning, and continuous improvement are highly valued.