Analista de Sucesso do Cliente PL (Health Score)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Sucesso do Cliente PL (Health Score) based in Brazil.

• This is a remote, full-time opportunity focused on understanding customer health and preventing churn before risk signals become larger problems.
• You will combine data analysis, customer conversations, and experimentation to understand what is driving friction and identify effective interventions.
• The role involves working with large customer bases, Health Score indicators, product usage, engagement, and churn-related signals.
• You will investigate customer challenges, test hypotheses quickly, measure results, and turn successful approaches into scalable processes.
• The position requires a balance of analytical thinking and customer empathy, ensuring quantitative insights are complemented by qualitative understanding.
• You will collaborate with Product, Support, and other teams to address recurring issues and improve customer outcomes at scale.
• It is an environment suited to an investigative, agile professional who takes ownership, enjoys solving complex problems, and learns continuously through experimentation.