Application Support Manager

If you are looking to excel and make a difference, take a closer look at us…

Overview:

Responsible for applications maintenance, development, implementation and support for Java applications and all the related interfaces with downstream systems.

Participates in user requirement study/analysis and systems design for the above mentioned applications. Undertake incident / problem trouble shooting and adopts appropriate actions to address reported incident / problem according to the stipulated SOP and good methodologies / practices.

Assists Team Lead to plan, coordinate and execute applications development, implementation and production support activities.

Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.

Responsibilities:

Application Lifecycle & Development

Implementation, support, and maintenance of applications assigned

Responsible for system analysis, system design, application development, report generation, amendment, and enhancement for assigned applications

Decision on the Technical Approach to be used to address systems' enhancements

Proposal on enhancement of applications for better performance

Requirements Analysis & Stakeholder Management

Liaise with users to define systems requirements

Liaise with vendors to define technical requirements

Provide options/alternatives to address Users' Business Requirements and recommendations on software solutions

Ensure amended and enhanced systems meet user functional requirement specifications

Production Support & Incident Management

Provide expert advice for the best solution to production problems

Analyze changes and their impact on existing systems

Provide support during the implementation of software and systems; liaise with other departments within the division for smooth deployment of Application Software

Governance, Compliance & Security Controls

Ensure all documentation, processes, and methodologies used across system development phases align with the Bank’s standards

Ensure proper documentation of all development to facilitate future maintenance and enhancements

Employ risk assessment methodology issued by the Information Security Department to ensure proper controls are built as required by the business

Build appropriate controls into business application software to ensure stability, security, and reliability

Infrastructure, Strategy & Resource Management

Prioritization and assignment of tasks for development and implementation

Evaluation and acquisition of tools, utilities, hardware (including upgrades), and software

Technology platform assessment, inclusive of stress test benchmarking

Managerial

Assist the Manager in the managing of team members and coordinating team assignment and activities

Recommendation on improvement of controls and procedures in system security and software changes

Proposal on improvement of work/process flow

Proposal and Recommendation on guidelines, procedure and process.

Review software solution on Security, Compliance requirements

Skills & Experience We Are Looking For:

Bachelor's Degree in Computer Science & Information Technology

More than 6 years of experience in IT Enterprise Applications related functions – development & support in financial environment

Experience in application server clustering, performance tuning and testing

Experience developing applications using components with Java (J2EE)

Experience working and administering with WebSphere applications in Unix (AIX)

Experience with databases like IBMDB2 or Oracle

Special Skills:

Hands on experience in designing and developing applications using Java EE platforms, Spring Framework and Java Server Faces (JSF).

Excellent knowledge of Relational Databases, SQL and ORM technologies.

Strong analytical and problem-solving skills.

In depth understanding of framework design and architecture.

Ability to articulate issue & capable of providing long term solution with short term mitigation plan.

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/

We appreciate your application and will be in touch with shortlisted candidates regarding next steps.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.