Appointment Setter

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization.

Location

Fully remote | 8 AM - 5 PM CST (1 hour lunch included).

Role Overview

The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes.

Key Responsibilities

High-Volume Call Handling

Handle 175–225 calls per day through an auto-dialer system

Engage with leads in real-time as calls are presented via dialer

Maintain consistent energy, tone, and efficiency across a high volume of interactions

Appointment Booking

Follow structured scripts and call flows to guide conversations

Book qualified in-home appointments for the sales team

Keep conversations focused on securing appointments rather than selling services

Lead Qualification

Ask key qualifying questions related to location, timing, and interest

Ensure appointments meet required criteria before booking

Avoid over-selling or deviating from the defined process

CRM & System Management

Accurately update and manage lead data within LeadPerfection

Track call outcomes, appointment status, and follow-ups

Maintain clean and organized pipeline data

Dialer & Workflow Execution

Operate within a predictive dialer environment using Five9

Manage callbacks and follow-ups as needed

Work efficiently within a structured, queue-based workflow

Adaptability & Process Alignment

Adapt quickly to script updates, campaign changes, and shifting priorities

Remain coachable and open to feedback

Maintain performance consistency in a repetitive, fast-paced environment

Qualifications

Experience

2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles

Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred

Experience working with auto-dialers or predictive dialer systems preferred

Skills

Ability to control and guide conversations efficiently toward booking outcomes

Comfortable handling high call volume with speed and consistency

Strong listening skills and ability to follow structured scripts naturally

Process-driven and execution-focused mindset rather than sales-driven

Comfortable working within structured systems and clear KPIs

Resilient, consistent, and able to manage repetitive tasks effectively

Coachable, adaptable, and responsive to feedback and change

What Success Looks Like

Consistently handling high daily call volumes (175+ calls/day)

Strong and consistent appointment booking rates

High accuracy in CRM updates and lead tracking

Ability to remain focused, efficient, and consistent throughout the workday

Opportunity

This is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified appointments. For individuals who thrive in structured, performance-driven environments, this position provides stability, clear expectations, and the ability to make a measurable impact.

Application Process:

To be considered for this role these steps need to be followed:

Fill in the application form

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