Assistant Facility Manager

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Job Title: Asst Manager, Facilities

• Job Summary
• Assist the Facility Manager / Account Director in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

• Job Responsibilities
• Relationship Management

Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction

Compliance

Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures

Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly

Enforce all Company policies and training requirements regarding safe and efficient operations and work practices

Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards

Team Management

Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations

Administrative Function

Support work order management for in-house staff and vendors as necessary.

Support facility soft services as needed and directed such as meetings preparation, conference room reservations, food services, parking, vending, and badging

• Any and all other duties and tasks assigned .
• Knowledge, Skills & Abilities

Bachelor’s degree

Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant

Excellent customer, computer, managerial, verbal and written communication skills

Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

Basic knowledge of building systems (mechanical and electrical systems).

• Reports to respective Facility Manager / Account Director
• Responsible for overseeing proper NCMMS use and configuration to meet internal and client
• objectives. Manage work order process, systems and associated data continuity, as it specifically
• relates to central and facility management/reporting and maximizing NCMMS capability. Track asset
• information, including spare parts and documentation. Comply with client NCMMS standards and
• specifications to ensure database/firm integrity and standardization. Responsible for monthly,
• quarterly, annual and ad-hoc reporting and systems analysis, including collation of monthly report
• using checklist to ensure all requirements and deliverables are submitted. Reports include work
• order activity, scheduled maintenance, service level compliance, labor reporting, project reporting,
• incident reporting and training. Responsible for system and user process documentation; developing
• new documentation as required and updates to existing documentation. Request system changes
• via CMMS Data Governance Process. Provide new user training, advanced user training, and new
• feature training. Develop and deploy inspection, assessment, and audit forms supporting the
• building facility and engineering team. Support and communicate issues/escalations with supervisor.
• Maintains liaison with facilities technicians and other management regarding work execution,
• necessity of altering schedules and labor power status.
• Responsible for subcontractor PO creation, serving as liaison with JLL corporate finance team. Assist
• with subcontractor vetting. Coordinate JLL training program.
• * The Assistant Facility Manager will have additional duties related to vendor onboarding and
• procurement support.
• Level of Authority
• Responsible for meeting work requirements for assigned services, authority to stop work due to unsafe
• conditions.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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