Assistant Field Operations Supervisor, Paratransit Supervisor

Department: Charlotte Area Transit System Department

Salary: $57,726.00 - $82,981.69 Commensurate with Experience

Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.

This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region.

Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.

The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.

SUMMARY

The Charlotte Area Transit System (CATS) is seeking a Paratransit Road Supervisor responsible for supervising drivers while operating service in the field. This position is responsible for directing the day-to-day operations for delivering all scheduled services. They are also responsible for assuring all policies are followed by paratransit operators. The position will also performs audits and completes investigations of accidents and/or personnel.

Major Duties and Responsibilities:

Monitoring operator schedules, daily attendance and recording of work

Monitor employee hours and process payroll reports

Perform annual reviews with operators based on their performance

Resolving customer complaints for both external and internal customers

Promptly addressing any field problems such as accidents, breakdowns, and delays

Maintaining a daily Log of occurrences

Maintaining customer service goals as established by management

Performing supervisory responsibilities including completing audits, providing feedback and recommendations for developmental training

Issuing written citation reports

Audits and inspects vehicles and facilities for safety

Communicates information via two-way radio from remote locations

Investigating and completing Accident/Incident Reports

Ensuring that drivers follow all safety rules and regulations

Must have a working knowledge of Worker’s Compensation Procedures

Interacts with and assists transit passengers

Investigates and responds to unsafe locations/situations and makes recommendations and changes to resolve the unsafe situation

Maintains confidentiality of all information

Assists drivers and other Road Supervisors with customer assistance and roadside problems

Maintains an effective working relationship and communicates with drivers, supervisors, dispatchers, and maintenance personnel

Prepares daily reports using basic writing skills

Seeks opportunities to increase customer satisfaction and strengthen customer relationships

Transport employees for Drug and Alcohol Program

Performs other duties as assigned

Knowledge, Skills & Abilities:

Five years of Paratransit experience

Knowledge of service area and ability to read a map

Ability to use a computer to generate reports and schedules

Ability to understand and interpret system operating rules, regulations, and policies

Knowledge of proper accident investigation procedures

Ability to speak clearly and concisely to understand the views and concerns of others

Ability to use a two-way radio

Ability to make sound decisions

Must have excellent customer service skills and work well with others

Must have the ability to operate hydraulic wheelchair lift system

Must be able to maintain a DOT medical card

Must be able to work flexible work schedules as needed

Ability to work flexible hours, shifts, and overtime, including weekends and holidays

Position will require frequent sitting, standing and be able to push or lift 50 or more pounds.

Preferred Qualifications:

Associate degree in business management or related field

Bilingual Spanish

CDL with P endorsement, Class A or B preferred

Minimum Qualifications:

High School diploma/GED with five (6) years of relevant work experience, or an equivalent combination of education and relevant experience, provides the necessary knowledge, skills, and abilities to perform the essential job duties successfully.

This position is safety-sensitive and subject to random drug and alcohol testing under Federal Transportation (FTA) regulations.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a c