Associate Customer Experience Manager - Udupi location

Role Summary

We are seeking a detail-oriented professional to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.

Key Responsibilities & Outcomes

Operations & Compliance:

Ensure 100% adherence to operational processes, SOPs, and hygiene standards

Performance Management:

Track operational metrics and KPIs; identify gaps and drive timely corrective actions

Customer Experience:

Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality

Stakeholder Coordination:

Manage relationships with internal teams, clients, and vendors for seamless execution

Audit Excellence:

Ensure hostel audit scores consistently exceed 90% through strong on-ground control

Initiatives & Projects:

Support and execute initiatives to improve efficiency, engagement, and business outcomes

Community Engagement:

Drive participation in community initiatives to enhance campus experience

Data & Reporting:

Maintain accurate data tracking and reporting to support decision-making

Eligibility & Skills

Bachelor’s degree in Business Administration, Operations, or related field

Prior experience in operations coordination or similar role preferred