Associate QA Engineer - Automation Testing

Role Summary:

Primary responsibility is validating customer-reported defects, reproducing production issues, supporting root cause analysis, performing regression testing of fixes, and ensuring issue resolution quality. This role serves as a foundation for growth into an SDET career path.

Key Responsibilities:

Reproduce and validate customer-reported issues.

Own validation of high-priority customer escalations from issue reproduction through closure.

Perform functional, regression, smoke, integration, and exploratory testing.

Conduct API validation and data verification.

Analyse logs, workflows, and system behaviour to isolate issues.

Assist engineering teams in identifying root causes through systematic investigation and validation.

Validate bug fixes before release.

Work closely with Support, Customer Success, Product, and Engineering teams.

Maintain detailed documentation of findings and test results.

Participate in release verification and production validation activities.

Required Skills:

1–3 years of software testing experience.

Strong debugging and troubleshooting mindset.

Experience with API testing tools such as Postman.

Ability to write and execute SQL queries for data validation and troubleshooting.

Ability to analyse application logs and troubleshoot production issues.

Strong understanding of defect lifecycle management.

Familiarity with Jira/Azure DevOps or similar tools.

Basic understanding of programming concepts.

Excellent communication and documentation skills.

Good to Have:

Automation exposure (Playwright, Selenium).

Basic programming knowledge.

Experience handling production/customer escalations.

SaaS product testing experience.

Understanding of CI/CD pipelines.

Demonstrated interest in automation testing and quality engineering.