Atlassian Solutions Architect

Atlassian Solutions Architect

Req number:

R8559

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Atlassian Solutions Architect ready to take us to the next level! If you have the ability to lead discovery, gather and document requirements, and design enterprise-scale Jira and Jira Service Management solutions and are looking for your next career move, apply now.

Job Description

We are looking for an Atlassian Solutions Architect to lead discovery, gather and document requirements, and design enterprise-scale Jira and Jira Service Management solutions that support operational excellence and organizational growth. This position will be full-time and remote .

What You'll Do

Lead discovery and current-state analysis of existing ServiceNow processes, request types, workflows, approvals, and integrations, and document the requirements for their target-state equivalents

Design the target-state Jira Service Management solution for migrated services, including request types, customer portals, queues, SLAs, approval flows, and knowledge management, and present those designs for review and approval

Plan and execute approved data and configuration migration activities, including cutover sequencing, validation and parallel-run approaches, and post-migration support

Coordinate with business stakeholders and technical teams to retire ServiceNow functionality as it is replaced, and to keep dependent integrations and reporting intact through the transition

Lead discovery and requirements gathering sessions with business stakeholders and technical teams, and document requirements, functional specifications, and acceptance criteria

Contribute to the enterprise architecture strategy for Jira, Jira Service Management, Confluence, and related Atlassian products

Design scalable Atlassian solutions that align with business objectives, CAI governance standards, and enterprise technology standards

Translate complex business requirements into end-to-end Atlassian platform designs and proposed implementation roadmaps

Design Jira space structures, workflows, schemes, automation flows, permissions, and security models across multiple business functions, and submit them for review and approval prior to implementation

Design Jira Service Management solutions including customer portals, request management, service catalogs, queues, SLAs, and knowledge management processes, and support their implementation once approved

Facilitate solution design and design review sessions with business stakeholders, technical teams, and executive leadership

Present proposed designs, alternatives, trade-offs, and implementation plans for review and approval, and incorporate resulting feedback

Produce architecture diagrams, design documentation, and implementation guidance for review and inclusion in CAI standards documentation

Provide design input, impact analysis, and technical recommendations for platform enhancements, upgrades, migrations, and optimization initiatives

Design proposed changes to the Atlassian data model, including Assets object schemas and CMDB structures, in accordance with established CAI data model and custom field governance standards

Design proposed identity and access configurations for the Atlassian organization, including single sign-on, directory-based user provisioning, and organization-level administrative settings, for approval before implementation

Design and build reporting and analytics solutions, including dashboards, cross-space reporting, and executive and SLA metrics

Research and recommend backup, data retention, and disaster recovery approaches for CAI Atlassian Cloud data

Apply CAI governance standards, naming conventions, configuration standards, and platform best practices consistently across the organization, and recommend refinements to those standards

Work within the established sandbox-to-production change and release process, produce the required deployment documentation, and recommend improvements to change control and promotion standards

Evaluate and recommend Atlassian Marketplace applications and third-party integrations, including security, data handling, and total cost of ownership review prior to adoption

Design proposed integrations between Atlassian platforms and enterprise applications, services, and data sources

Monitor platform health, scale limits, and performance, and recommend and carry out approved remediation and technical debt reduction work

Conduct peer solution, code, and configuration reviews of developer work to ensure quality and adherence to security, compliance, governance, and operational requirements

Document technical specifications, configuration decisions, architecture standards, and operational procedures in Confluence

Configure and build approved solutions hands-on, including Jira spaces, workflows, schemes, screens, custom fields, and automation flows

Lead the design and delivery work for approved platform consolidation initiatives and migrations from other legacy tools onto the Atlassian platform

Support user acceptance testing and iterate on configurations based on stakeholder feedback

Participate in agile ceremonies including sprint planning, daily standups, and retrospectives

Provide day-to-day technical guidance, mentoring, and direction to Atlassian developers, administrators, and support teams

Partner with CAI Enterprise Architecture and IT leadership to ensure Atlassian solutions align with broader technology strategies

Contribute to the CAI Atlassian Center of Excellence through standards, enablement materials, training, and adoption practices

Research and evaluate emerging Atlassian capabilities, including Rovo and AI agent functionality, and present recommended adoption paths

Interface with stakeholders to ensure business needs are delivered in accordance with strategic direction, project expectations, and business priority

Support strategic initiatives focused on platform scalability, automation, process optimization, and continuous improvement

What You'll Need

Required:

7+ years of experience working with Atlassian products in an architecture, administration, development, or consulting capacity

Strong expertise with Jira, Jira Service Management, and Confluence

Demonstrated experience migrating an enterprise IT service management platform from ServiceNow to Jira Service Management, including process mapping, target-state design, and data and configuration migration

Experience architecting enterprise-scale Jira implementations including spaces, workflows, schemes, permissions, automation flows, and governance frameworks

Experience designing Jira Service Management solutions including customer portals, queues, SLAs, customer service workflows, and service delivery models

Proficiency in Confluence administration, space configuration, and documentation best practices

Experience developing Atlassian platform standards, governance processes, and best practices

Experience gathering requirements and translating complex business needs into technical and functional solutions

Experience designing integrations between Atlassian products and enterprise applications, including use of the Jira Cloud REST API and webhook-based integration patterns

Experience with Atlassian Cloud organization administration, includin