Auto Finance Collections -Domain Trainee – English – On-site | Johannesburg |

Specialist - BCM - Commercial Leasing & Lending

• Ready to turn bold ideas into real-world impact?
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If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

• Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

• Inviting applications for the role of Auto Finance Collections -Domain Trainee English on-site Johannesburg
• The Senior Agent Associate Collections is responsible for managing more complex or higher-risk delinquent accounts while supporting overall portfolio performance. In addition to meeting individual collections targets the role provides guidance to Agent Associates and supports quality and compliance standards.
• The role operates within FCA-regulated guidelines and supports fair customer outcomes.
• Responsibilities:
• - Manage complex escalated or higher-value delinquent accounts
• - Drive payment recovery and delinquency reduction through effective customer engagement
• - Support Agents with queries call guidance and process clarification
• - Act as an escalation point for customer or account-level issues
• - Support adherence to FCA CONC 7 Consumer Duty and TCF requirements
• - Maintain strong quality productivity and compliance performance
• - Support team performance through best practice sharing
• - Identify process improvement opportunities and contribute to more efficient and effective ways of working across the collections function
• - Proactively review existing workflows highlighting inefficiencies and recommending practical solutions to enhance performance customer outcomes and compliance
• - Support the implementation of new processes tools and best practices to drive continuous improvement and operational excellence
• - Collaborate with team members and stakeholders to streamline processes improve consistency and enhance overall service delivery.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Risk Professional (CRP) - UdemyUdemy

Required Skills

Banking Capital Markets, Commercial Loan Origination, Commercial Mortgage Lending, Leasing, Loan Servicing, Real Estate Leases

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

BCM - Commercial Leasing & Lending

Remote Type -

Office

Work Shift -

Standard (South Africa)

• Why join Genpact?
• •Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• •Make an impact – Help global enterprises solve business challenges that matter
• •Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• •Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• •Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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