This role has closed. Infosys has taken the posting down.
hirly last saw it live on 30 September 2026. See similar open roles below, or browse all jobs in Bengaluru.
Infosys
Avaya NICE CXone Developer
Bangalore, India
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hirly's read of this role
- Role family
- Engineering
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 27 Sept 2026
Derived automatically from the posting.
the posting
We are seeking an experienced NICE CXone / Avaya IVR Developer with strong expertise in building, optimizing, and maintaining IVR workflows using NICE CXone and Avaya platforms. The ideal candidate will have hands‑on experience in NICE CXone Studio scripting, REST APIs, and exposure to digital channels.
Responsibilities
Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.
Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows.
Integrate IVR flows with REST APIs for real-time data retrieval and system communication.
Collaborate with business teams to understand requirements and translate them into scalable IVR solutions.
Troubleshoot and resolve IVR, routing, or call flow issues proactively.
Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience.
Provide documentation, version control, and technical support for all IVR-related deployments.
Ensure solutions adhere to best practices related to performance, security, and compliance.
Education
Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology