Bilingual Patient Appointment Scheduler

Description

Patient Appointment Scheduler - Bilingual

Why Choose Us? #AOA

• •Collaborative Environment : Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• •Work-Life Balance : We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• •Competitive Compensation : Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• •Incredible Culture : Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

• •Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• •Dental & Vision Insurance
• •401(k) with Annual Employer Contributions
• •Additional Coverage : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• •Employee Assistance Program (EAP) : Employer-paid support for life’s challenges
• •Generous Paid Time Off :
• •Up to 2 weeks of PTO starting out. (Increases with tenure)
• •7 paid holidays + 2 floating holidays

Responsibilities:

• •Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
• •Participates in clinic and market education, training, and meetings as need and/or required.
• •Communicate with outside physician offices when needed to clarify referral issues.
• •Communicate with clinical staff promote team awareness.
• •Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
• •Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
• •Works independently.
• •Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
• •Retain and utilize knowledge of insurance policies and procedures.
• •Performs other related duties as assigned.

Requirements

Requirements

• •High School Diploma/GED or equivalent experience
• •1+ years of Health Care related experience
• •Must be Bilingual in English and Spanish
• •Knowledge of medical terminology
• •Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
• •Effective verbal and written communication skills
• •Strong customer service skills
• •Detailed oriented with organizational and time management skills
• •Ability to perform in a highly stressful situation
• •Ability to multitask
• •Ability to establish effective working relationships with patients, physicians, and other medical support staff
• •Ability to navigate through multiple software applications