Billing Specialist

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Job Description:

The Billing Specialist is responsible for the end-to-end preparation, validation, and distribution of invoices, as well as supporting collections and reconciliation activities for client accounts . This role ensures billing accuracy, timely invoicing, and strong financial control while partnering closely with Client Management, Finance, and other internal stakeholders.

The position plays a key role in maintaining revenue integrity, improving billing efficiency, and supporting a smooth billing-to-collection cycle in a fast-paced shared services environment.

Key r esponsibilities include, but are not limited to:

Billing and Invoicing

Own the preparation, validation, and issuance of client invoices in accordance with internal controls and client-specific billing agreements

Ensure all invoices are accurate , complete, and distributed within agreed timelines

Maintain consistency in billing processes and resolve invoice-related issues with internal teams and clients

Accounts Receivable and Collections

Support accounts receivable activities including payment tracking, aging review, and collections follow-ups

Conduct timely follow-ups on outstanding balances and coordinate dispute resolution when needed

Escalate overdue accounts and high-risk receivables in accordance with defined processes

Reconciliation and Financial Reporting

Perform billing and account reconciliations to ensure accuracy between billing systems, financial records, and client data

Generate and maintain financial and reconciliation reports for internal review and audits

Investigate and resolve discrepancies in billing and payment records

Data Management and Reporting

Analyze billing and financial data using Excel to identify trends, errors, and opportunities for process improvement

Maintain, enhance, and standardize billing templates and reporting tools to improve efficiency and accuracy

Ensure accuracy and integrity of billing and reporting data across systems

Cross-Functional Collaboration

Work closely with Client Management, Project Managers, Finance, and other stakeholders to resolve billing and AR-related issues

Support internal and external audits by providing required billing documentation and reports

Communicate billing and collections updates clearly to stakeholders and clients

Process Improvement

Document billing and AR processes and ensure alignment with operational standards

Identify process gaps and recommend improvements to enhance accuracy, efficiency, and scalability

Support implementation of standardized billing practices across teams

Requirements:

Bachelor’s degree in Accounting , Business, Finance, or a related field; or equivalent experience with a minimum of 5 years in billing or invoicing roles

Strong experience in billing, accounts receivable, and reconciliation, preferably within a shared services or BPO environment

Hands-on experience with QuickBooks or similar accounting systems

Advanced Excel skills (reporting, reconciliation, data validation, and template management)

Strong analytical and problem-solving skills; able to manage multiple deadlines

Excellent communication skills in English for collaboration with global stakeholders

Amenable to night shift work

Nice-to-have:

CPA certification

Experience with Microsoft Dynamics 365 (D365) or similar ERP systems

Experience in collections within a shared services or global finance environment

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?