Billing Specialist

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities:

Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis

Research and resolve billing, credit and accounts receivable issues

Review and reconcile account balances in Accounts Receivable

Interface with internal customer service and support organizations on customer inquiries

Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes

Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks

Key Skills:

3+ years billing experience

SaaS/Software/Technology Experience

Complex Contract Review

Proficient in MS Office, namely Excel

Solid understanding of billing and financial concepts

Strong analytical and problem-solving skills

Excellent oral, written and interpersonal communications

Able to work in stressful situations with firm deadlines

High degree of accuracy and attention to detail

Capable of making timely, independent decisions

NetSuite and Saleforce.com experience a huge plus

Extremely detail oriented with a keen eye for spotting errors and discrepancies

Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions

Technically savvy, advanced in Microsoft Excel

College degree or equivalent work experience

Company Benefits

Company stocks

Annual merit increase based on performance

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

While on work from home setup: Internet and meal allowance are provided

Employee Assistance Program for mental and social well-being

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13 th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.