Business Office Manager

Description

Looking for a role where no two days are the same and your superpower is juggling about ten things at once (without dropping the ball—or the stapler)? We’re on the hunt for a dependable, detail-loving, self-sufficient office guru who can handle billing, HR, accounting, and customer service with equal flair. If you can balance spreadsheets and balance a smile while answering the phone, you might just be our hero.

What You’ll Be Up To (a.k.a. Essential Duties):

Resident Billing Support (a little math, a lot of people skills):

Tame the daily census forms and reconcile them like a pro—accuracy is your middle name.

Stay sharp on Medicare, Medicaid, and the alphabet soup of billing programs (MMAI, MLTSS, Advantage—you get it).

Help families navigate pre-approvals, authorizations, and financial paperwork without breaking a sweat.

Keep billing files neat, organized, and compliant—Marie Kondo would be proud.

Chase down accounts receivable and keep our financial ship sailing smoothly.

Banking Fun (yes, fun):

Manage the Resident Trust Fund with care and precision.

Balance deposits, withdrawals, receipts, and adjustments like you’ve been doing it since birth.

HR Magic:

Help with new hire onboarding, background checks, and making sure everyone’s paperwork is shiny and compliant.

Track licenses, training, and employee files like a backstage pass to HR success.

Run payroll, approve vacation time, and ensure bonuses are logged—because everyone loves payday.

Be the go-to guide for benefits, renewals, and making sure no one misses their coverage.

Clerical Wizardry:

Answer phones with charm and accuracy (bonus points if you can do it while typing).

Keep mail, office supplies, and equipment running like a well-oiled machine.

Basically, if the office hums, it’s because of you.

Customer Service Vibes:

Greet residents, families, staff, vendors, and even the occasional lost delivery driver with warmth and professionalism.

Keep the front entrance stocked with materials and welcoming to all who walk through.

Step in with the Administrator when problem-solving is needed (cape optional).

The Bottom Line:

You’ll be the behind-the-scenes superstar making sure the business side of care runs as smoothly as the care itself. From billing to HR to customer service, you’re the glue that holds it all together—and the friendly face that makes the tough stuff a little easier.

Requirements

What We’re Looking For (a.k.a. Your Secret Powers):

A High School diploma (or equivalent) is required—extra credit if you’ve got an Associate’s in Accounting or Business.

2–3 years of experience in accounts receivable, collections, or something equally thrilling in the world of numbers.

Must know your way around Medicaid/Medicare and long-term care billing—this is not a “learn as you go” situation.

Fluent in the ancient language of Accounting 101 (debits, credits, and not panicking when numbers don’t match).

Billing and collections skills sharper than your favorite #2 pencil.

Microsoft Excel and Word wizardry required—spreadsheets should fear you.

Computer skills that impress your coworkers when the printer jams and you magically fix it.

Communication chops: you can explain billing to a family, charm a vendor, and politely tell spam callers “no thanks.”

Customer service instincts strong enough to keep residents, families, and staff smiling—even on Mondays.

Grammar and spelling skills that would make your high school English teacher proud.

The ability to make smart decisions without consulting a Magic 8 Ball (most of the time).

The Fine Print:

Job offer = background check + drug screen (professionalism is part of the gig).

The Fine Print (Still Important!):

Offers of employment are contingent upon a successful background check and drug screen. We want to keep our residents safe, happy, and in good hands—you’re part of that promise.

Helia Healthcare, LLC is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we can serve our community.