Business Support Analyst – French Speaker (Banking Revenue Assurance - EUROPE T&M Team)

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

EUROPE T&M Team , as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers , for ten European countries at the moment , and determining which activities are considered Out of Scope, as per Customer’s maintenance Contract . Team’s goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperat ing with other internal teams , provid ing financial reports on chargeable calls and ensur ing revenue i s collected fully and in a timely manner . We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions .

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Understand Contractual language that defines field service activities not covered by the maintenance C ontract

Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities

Create Financial Report s for billable activities and calculation in accordance to Customer Contract’s Terms and Conditions

Present great a ttention to details when completing daily tasks , especially when it comes to Reporting and Invoicing process – Customer data, Payment terms, VAT, accurate rates etc …

Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction

Create Executive summary showcasing the cost or profit associated with the summary

C oordinate conversations with other internal teams with goal to enable efficient T&M billing process

Understand all relevant technical details on company’s Banking equipment

Perform various analyses on business activities for assigned customers in order to identify Revenue gaps

Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM , Power BI , Microsoft Office etc …

Manage business process that create s value and increase customer satisfaction

Candidates profile and qualifications:

4 - 5 years of relevant work experienc e

Excellent knowledge of French and English language

Good t echnical knowledge of ATM equipment

Advance user of Microsoft Office Suite software , knowledge of creating macro solutions would be considered as an advantage

Posses ses a high degree of skill in relationship management, and leadership to get issues resolved for the customer

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits :

Private Health Insurance

Employee Referral Bonus Program

Wellbeing Resources

Baby Bonus

Life, Accident & Disability Insurance

Numerous opportunities for internal career pathing and advancement

Discounts for employees at NCR Atleos partners

• EEO Statement
• NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice ( Applicant Privacy Policy | NCR Atleos ) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.