Business Support Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for supporting the Operations Enablement Executive and leadership team through the coordination and delivery of business management activities, executive routines, organizational governance, financial management, communications, business performance reporting, and administrative support. The role leads forward-looking planning and scheduling, manages complex calendars and meeting logistics, coordinates agendas and materials, tracks deadlines and dependencies, and ensures timely follow-up on commitments and action items. Key responsibilities also include coordinating organizational priorities, overseeing reporting and governance processes, monitoring business performance, and supporting execution of strategic initiatives. Job expectations include facilitating executive decision-making, ensuring operational discipline, driving organizational connectivity, and partnering across support functions to achieve business objectives.

Responsibilities

• •Serves as the primary business management partner to the Operations Enablement Executive and leadership team, coordinating key priorities, deliverables, and organizational routines.
• •Leads planning and execution of executive leadership meetings, business reviews, operating reviews, town halls, leadership forums, and related communications.
• •Owns forward-looking planning and scheduling for the Operations Enablement Executive and leadership team, including prioritizing key meetings, sequencing deliverables, managing calendar dependencies, and coordinating timelines across stakeholders to support timely execution.
• •Provides day-to-day administrative support, including calendar management, meeting logistics, agenda and materials preparation, travel coordination, expense processing, records maintenance, and follow-up on commitments and action items.
• •Coordinates organizational governance routines, ensuring timely completion of action items, executive deliverables, regulatory commitments, and business priorities.
• •Develops and maintains executive presentations, dashboards, scorecards, and reporting that support business reviews and leadership decision-making.
• •Manages organizational financial activities, including budget planning, forecasting, expense management, headcount tracking, resource planning, and vendor oversight.
• •Partners with Risk, Audit, Compliance, Human Resources, Finance, and other support organizations to ensure adherence to enterprise policies, controls, and governance requirements.
• •Supports organizational communications and engagement efforts, including leadership communications, recognition programs, employee engagement activities, and organizational events.
• •Coordinates business continuity planning, inspection readiness activities, audit support routines, and organizational preparedness efforts.
• •Monitors organizational performance metrics and reporting to identify trends, risks, and opportunities requiring leadership attention.
• •Facilitates coordination across Market Operations, Business Controls, Risk, Technology, Human Resources, Finance, and other enterprise partners to support successful execution of organizational priorities.
• •Supports implementation of strategic initiatives, business process improvements, and change management efforts impacting the Operations Enablement organization.
• •Manages special projects, executive requests, and ad hoc assignments on behalf of leadership.

• Managerial Responsibilities:
• This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• •Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• •Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• •Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• •Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• •People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• •Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• •Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• •Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications

• •5+ years of experience in business management, operations, governance, program management, executive support, or a related field.
• •Experience supporting senior leaders and leadership teams within a large, complex organization.
• •Experience coordinating executive routines, organizational planning activities, business reviews, and leadership reporting.
• •Experience managing complex planning calendars, scheduling leadership routines, coordinating dependencies, and adjusting timelines as priorities change.
• •Experience managing budgets, forecasts, expenses, headcount reporting, and resource planning activities.
• •Experience developing executive presentations, reporting, dashboards, metrics, and business performance reporting.
• •Experience supporting governance, risk management, audit, compliance, and operational control processes.
• •Demonstrated ability to build strong partnerships and influence stakeholders across multiple lines of business and support functions.
• •Strong analytical, organizational, and problem-solving skills with the ability to synthesize information and provide actionable insights.
• •Strong written and verbal communication skills, including experience preparing executive-level communications and presentations.
• •Ability to manage multiple priorities and deliver results in a fast-paced, highly regulated environment.

Desired Qualifications

• •Experience supporting large operational organizations within Financial Services.
• •Knowledge of Bank of America business management, financial management, governance, risk, and organizational processes.
• •Experience supporting executive leadership teams and organization-wide priori