Care Coordinator

About Us:

Andrea's Angels, an entity of True Care, is a trusted home care agency in Colorado that provides caregivers who are fluent in English and Spanish. Our homemaker services help restore you or your loved one’s independence. Whether you are an older adult or living with a disability or brain injury, we are able to provide you with the services, care and attention needed to remain at home. Our services enable safety, security and freedom for individuals with support needs. We invite you to join a team where your passion for service is cherished and cultivated.

Our commitment extends beyond our clients. It's about building a place where you feel valued and supported, where your growth is our priority.

Why Join Andrea’s Angels?

As an employee, you'll engage in meaningful work that genuinely impacts the well-being of the elderly, disabled, and those recovering from injury and illness. Andrea's Angels isn't just a workplace; it's a place where your passion for helping others finds its true expression, allowing you to make a tangible difference in people's lives every day.

Click here to learn more about Andrea's Angels!

Job Summary:

Our Care Coordinator is responsible for introducing prospective clients to Andrea’s Angels and delivering world-class service and support to our clients and caregivers by coordinating home care service schedules that align with payer requirements and client needs.

Responsibilities:

Assist in the supervision of all assigned clients and direct care staff.

Document phone calls, emails etc. with client, case management and direct care staff

Confer with the Senior Branch Manager and team on all client, personnel and service management needs

Responsible for scheduling of clients and assigning personnel to clients based on client needs and individualized service plan

Responsible for daily tracking of Electronic Visit Verification (EVV) usage via our CRM

Perform other duties as assigned by the Senior Branch Manager

Project a professional attitude and maintain a positive rapport with all staff

Assure the confidentiality of all client and proprietary information

Revise Individualized Service Plan for appropriateness and application

Review clients care through on-going communication with staff and coordination with other agencies

Help resolve complaints made by clients and direct care staff, regarding care provided relating to services, personnel or policies and procedures

Assist with training and annual in-service training of all staff

Qualifications:

High School Diploma

Bilingual in Spanish is preferred

Home Health Experience is a plus

Organization and Multitasking skills

Benefits:

Health, dental, and vision insurance

401(k) with company match

PTO and paid holidays

Professional development opportunities

Mission-driven work in an innovative healthcare space