Child Care Resource & Referral Specialist

Description

EARLY LEARNING COALITION OF DUVAL

Job Description

Position Title: CHILD CARE RESOURCE & REFERRAL (CCRR) SPECIALIST

Classification: Non-Exempt

Dept./Program: CCR&R Department

Reports to: Director of CCR&R

Last updated: June 2021

Candidate must live in Duval County, FL or surrounding areas Bilingual (Spanish) applicants may receive preference

GENERAL DESCRIPTION:

This position will be responsible for:

• •providing customer service, resources and information
• •performing a needs assessment of family clients
• •contributing to and assisting with the CCR&R database and Community Resource guide
• •following the School Readiness and VPK eligibility process

ESSENTIAL JOB FUNCTIONS:

The CCR&R Specialist provides parents and providers with information, materials and related assistance on School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as offer CCR&R services including child care listings, consumer education, and information regarding community resources to each family applying for or requesting CCR&R, School Readiness or Voluntary Prekindergarten Education Program services, without regard to age, level of income or individual circumstances. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent customer service, organization skills and advanced computer literacy in a Windows environment.

SPECIFIC JOB DUTIES:

• •Incoming phone calls
• •Actively engages parents in responding to all their needs by including more referral services to our partner community resource agencies
• •Routinely shares resources, web sites, information etc. in a collegial way with other members of team
• •Determines eligibility for SR and VPK services according to funding and state guidelines
• •Ensures that all case action is documented in the database
• •Attends and represents ELC Duval and CCR&R network at visibilities and events as needed
• •Must be reliable, able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis
• •Committed to empowering themselves and others to solve their own problems
• •Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders
• •Other duties as assigned by Manager

KNOWLEDGE AND SKILLS:

• •Strong attention to detail and organization
• •Excellent customer service skills
• •Ability to handle multiple projects and priorities in a professional manner
• •Excellent oral and written communication skills
• •Ability to interact with all levels of personnel and families and child care providers
• •Self-starter and proactive approach in resolving problems and issues
• •Demonstrated exemplary customer service, networking and interpersonal skills
• •Experience and proficiency as a team player
• •Proficiency on computer hardware and software programs used by ELC of Duval

EDUCATION AND EXPERIENCE:

• •High School Diploma required; Associates degree preferred
• •Experience in social work, children’s or educational advocacy and/or educational and DCF standards for VPK and child/early learning care preferred

LICENSES AND CERTIFICATIONS: Valid Driver’s License

ENVIRONMENTAL CONDITIONS:

• •Primarily works in an office setting, able to sit for extended time.
• •Travel required for meetings, training and visibility events.
• •Some nights and weekends for trainings and special events.
• •Some bending and stooping.
• •Able to lift 30 lbs.