Client Engagement Intern

About Goodera:

Goodera is the worldʼs leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clients—including 60+ Fortune 500 companies—with meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns.

Selected intern's day-to-day responsibilities include:

Global account support: Assist Global CSMs in managing a portfolio of international clients, ensuring their volunteering goals are met across multiple geographies.

Global event coordination: Support the planning and execution of virtual and hybrid volunteering events for employees in the US, EMEA, and APAC regions.

Cross-border liaison: Coordinate with our global network of 50,000+ nonprofits and internal fulfillment teams to ensure localized event delivery.

Process documentation: Maintain accurate client records and contribute to the creation of 'global playbooks' to standardize customer success processes worldwide.

Stakeholder communication: Manage day-to-day email communications and follow-ups with international HR and CSR leaders.

Requirements:

Currently pursuing or recently completed a bachelor’s or master’s degree in business, international relations, communications, or a related field

Availability to commit full-time for a minimum of 6 months

Exceptional verbal and written English communication skills, with exposure to international communication standards as a plus

Comfort in working global shift timings from 2 PM to 12 AM

Proficiency in MS Excel, PowerPoint, and CRM tools

Basic understanding of Corporate Social Responsibility (CSR) and ESG concepts

Ability to multitask effectively in a fast-paced, high-growth startup environment

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