Client Service Leader

Freese and Nichols seeking a Client Service Leader in Houston or Pearland, Texas . As the Client Service Leader, you will partner with clients to create and develop projects and opportunities, developing client accounts with multiple practices in partnership with group and division leadership. You will be a liaison between clients and internal delivery teams to ensure projects meet client expectations and are delivered on time, and within budget.

• •Develop relationships and serve as the point of contact and liaison for customers
• •Conduct client-facing interactions. Establish and maintain effective relationships with clients via email, phone and in-person.
• •Conduct market research to identify new business development opportunities
• •Assist in implementing Freese and Nichols sales strategies
• •Develop relationships with identified key and strategic client accounts
• •May serve in one or more client representative roles
• •Coordinate, assist and attend client events, meetings, appointments and conferences
• •Oversee preparation of presentations for internal sales teams and external clients
• •Prepare, attend and participate sales presentations such as lunch and learns, brown bags and trainings
• •May supervise activities and tasks of identified Business Development staff
• •Manage Key and Strategic Account Program
• •Coordinate with accounting to report on financial metrics such as bookings
• •Identify areas and processes for improvement or efficiency.
• •Represent Freese and Nichols through involvement in related industry professional organizations and/or community leadership roles
• •Develop teaming strategies for specific opportunities

Qualifications

• •Bachelor’s degree in Engineering, Environmental Studies, Business Administration, Marketing, Planning, or a related field, or an equivalent combination of education and relevant experience.
• •12+ years of experience in related field

Preferred Qualification(s):

Active involvement in related industry professional organizations and/or community leadership roles.

About Freese and Nichols

At the heart of our culture is our LEADS values ( L earn continuously, E ngage as family, A ct with integrity, D eliver quality, and S erve always). Each year, our employee engagement survey confirms that our leaders and our employees live our values.

We strive to be the firm of choice for clients and employees through innovative approaches, practical results, and outstanding service. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more.

Besides our comprehensive benefits package (see more at Benefits That Work for You ), we offer paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico and Banner Elk, North Carolina. We are proud of our flexible work environment which includes a hybrid schedule with up to 40% of remote work.

Join our team of 1,400+ employees as we grow from Virginia to Colorado.

Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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