Getz Healthcare

Customer Service Leader

Pasig, Luzon

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hirly's read of this role

Seniority: Mid level
Country: PH
Work mode: On-site / unstated
First seen by hirly: 1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This role will lead the transformation of Getz Healthcare Philippines’ customer service function from a transactional, order-processing role into a strategic, customer-centric organization that delivers best-in-class experiences, strengthens customer loyalty, and drives business growth.

KEY RESPONSIBILITIES:

STRATEGIC RELATIONSHIP

Define and execute a customer service vision aligned with Getz Healthcare’s mission and values, develop and implement a roadmap to transition from transactional support to proactive, value-driven customer engagement and champion customer-centric culture across the organization.

OPERATIONAL EXCELLENCE

Establish and monitor service performance metrics (NPS, CSAT, response times, first-contact resolution, streamline processes, introduce automation, and leverage technology to improve efficiency and accuracy and ensure compliance with healthcare industry regulations and company policies.

TEAM DEVELOPMENT

Build, mentor, and inspire a high-performing customer service team, introduce training programs on empathy, problem-solving, and consultative communication and foster accountability and continuous improvement.

CUSTOMER EXPERIENCE INNOVATION

Implement best practices in customer journey mapping and experience design, collaborate with sales, supply chain, and technical teams to deliver seamless end-to-end service and introduce feedback loops to capture customer insights and drive improvements .

STAKEHOLDER ENGAGEMENT

Act as the voice of the customer within the organization, partner with leadership to align customer service initiatives with business goals and represent Getz Healthcare Philippines in regional/global customer service forums.

QUALIFICATIONS:

Bachelor’s Degree in Business, Healthcare Management, or related field. Master’s Degree, an added advantage.

Minimum 8–10 years of customer service leadership experience, ideally in healthcare, pharmaceuticals, or related industries with proven track record of transforming customer service organizations into best-in-class operations.

Strong knowledge of customer service technologies (CRM, ticketing systems, analytics tools) including extensive experience in change management and organizational transformation.

Visionary leadership with the ability to inspire cultural change, Exceptional communication and interpersonal skills, analytical mindset with strong problem-solving abilities.

Customer-first orientation with a passion for service excellence.

Resilience and adaptability in a fast-paced, regulated industry.

Original posting on Getz Healthcare's site ↗

Listed on hirly, a job board. hirly is not the employer: Getz Healthcare is hiring for this role.

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