Client Services

Our Business

Totally Vets Limited is a dynamic veterinary company, providing services and products in the Manawatu, Whanganui, Levin, Horowhenua, Tararua, and Taumarunui areas for companion animals, equine, and production animals.

Our business thrives on talented people providing superior care and advice for the health, wellbeing and performance of animals. Our business is committed to achieving Healthy Animals, Healthy People, Healthy Communities. When you join us, you become part of that effort.

About Taumarunui

Taumarunui is situated only 45 minutes from Whakapapa ski field - one of NZ's largest ski areas, and the Tongariro National Park – a World Heritage Area which boasts one of the best one-day treks in New Zealand, the Tongariro Crossing.

Other activities in the surrounding area include mountain biking the 42 Traverse, kayaking or canoeing the Whanganui River, trout fishing in nearby Tūrangi, or water-skiing, kayaking and sailing on the Great Lake Taupo.

If working in a genuine hill country Sheep and Beef district, with a fantastic friendly team of people in the North Island’s adventure playground sounds like you, then get in touch.

About the Role

We are looking for an enthusiastic Client Services person to join our Customer Services Team.

This is a full time position, working Monday to Friday.

We are looking for people who have the following qualities:

A passion for customer service, with excellent communication skills

Enjoys working in a busy environment and being busy all day

Rural, farming, or agricultural experience and knowledge

Veterinary practice experience and knowledge

Good knowledge of the Taumarunui area and geographical locations

Previous experience in managing calls, booking diaries and appointments

Ability to work under pressure, to multi-task and to use initiative

Excellent computer skills

Confident, positive personality with strong interpersonal skills

Ability to work in a team environment with a focus on detail and going the extra mile

Responsibilities include:

Providing first point of contact for our clients and visitors

Booking appointments for clients

Answering animal health questions

Telephone contact and follow-up calls

Providing sales advice and product knowledge

End of Day processing and banking

Administration support for our veterinarians

Previous experience within a customer service, veterinary or agricultural sector would be advantageous but not necessary as training will be given.

What we can offer you:

Long service benefits

CPD allowance and opportunities

Staff discounts on products and services

Annual flu vaccinations

Paid Volunteer Day

Sonder, our employee care platform.

Please apply with your CV and cover letter.

A copy of the job description is available on request.

For more information, please contact:

Lyn Hobbs

Clinic Manager

[email protected]