Client Support Analyst/Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Support Analyst/Engineer based in United States.

This role provides high-quality, timely, and technically accurate support to enterprise B2B SaaS clients in a fully remote environment. You will manage support cases from intake through resolution, combining strong client communication with structured troubleshooting and technical investigation. Depending on your experience and assignment, you may work across Tier 1 or Tier 2 support, progressing from established troubleshooting procedures toward deeper analytical problem-solving. The role offers exposure to complex SaaS configurations, data models, integrations, SQL, scripting, and cloud-based enterprise environments. You will collaborate closely with Technical Account Management, Client Success, Support Leadership, and other internal teams to resolve issues and improve the overall client experience. Success in this position requires technical curiosity, sound judgment, attention to detail, and the ability to communicate clearly while managing multiple priorities.