Application Support Analyst

Annual Compensation: $47,840 - $52,000

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.

Primary Responsibilities:

Work directly with customers by email or phone

Respond promptly to customer inquiries in a professional manner

Obtain and evaluate all relevant information to handle and resolve customer complaints

Direct requests and unresolved issues to the designated resource

Serve as liaison between the customer and various internal departments

Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution

Follow up on customer communications and interactions

Requirements:

Excellent communication skills - verbal & written

Strong ability to analyze and solve problems

Attention to detail and accuracy

Detail oriented and ability to maintain data confidentiality

Reliable & dependable

Ability to multitask under pressure

College degree and at least one year of customer service experience preferred

Benefits Include:

Health Insurance

Vision and Dental Expense Reimbursement

401k Match & Employer Contributions

Life and Disability Insurance

Health Savings and Flexible Spending Accounts

Paid Parental Leave

Discounted Gym Memberships

Combined Time Off and Floating Holidays

Flex and Hybrid Schedules

On-site Child Care Center (VT)

On-site Fitness Center (VT)

On-site Health Clinic (VT)

Compensation is based on a variety of factors including skills, experience and industry background. The range listed here represents our best faith estimate for the role.

All full time job offers are contingent upon passing a pre-employment drug screening and background check.