Clinic Manager

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .

• Company: Grand Rapids Ophthalmology
• Job Title: Clinic Manager
• Department: Ophthalmology
• Reports To: Clinic Director
• Location: Walker, Michigan

As an Ophthalmic Clinic Manager , you are responsible for the management and oversight of clinical staff processes within the assigned scope of responsibility to accurately and efficiently enter, interpret, and lead assigned Ophthalmic Technicians in the execution of day-to-day operations in support of each Ophthalmologist, while working in a fast-paced environment.

Skills and Abilities:

Create an environment of exceptional customer service

Process management and adapting to process demands

Effective communication within scope of responsibility

Display a professional attitude; ensuring all staff greet patients promptly with the smile and thank them when they leave

Practice patient focused urgency at all times within the conduct of the care visit

Support Clinical Manager in the guidance and supervision of clinical staff consistent with the ECP employee handbook

Essential Functions

Lead assigned functional teams in providing exceptional customer service during every patient encounter

Provide operational leadership to the staff supporting the Ophthalmologist in conduct of office visits and in-office surgical procedures.

Ensure staff are able to and are correctly submitting assigned physician escribed medications, and medication refills to patients' pharmacies.

Ensure timely process flow for visual fields, Biometry, refractions, optical coherence tomography (OCT), and Topography testing.

Ensure all patient information gathered during the exam is accurately reflected in electronic health records by assigned team members.

Oversee patient communication regarding follow-up care, surgeries, procedures, post-op care, etc., and ensure that communication is patient focused

Maintain sanitary use of equipment throughout the care visit for their assigned team

Assistance to the Clinical Manager in training, staff development plans and performance evaluations

Manage prior authorizations, patient refills, doctor schedules, and referral correspondence for assigned team

Advise Clinical Manager on functional team staffing in support of the doctor’s schedules to comply with all company policies

Deploy company objectives where applicable

Enforce HIPAA and OSHA standards along with ECP identified best practices in the conduct of care among team members

Other duties as assigned

Some Saturdays may be required

Minimum Requirements

High School Diploma or GED equivalent required

5 years (minimum) leading a clinical team in ophthalmology

Previous experience with management of PACS or similar systems (desirable)

5 years EMR experience and medical documentation

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification or a related area of study preferred

Favorable result on background check required

Must be able to provide proof of their identity and their right to work in the United States

Please do not contact the office directly – only resumes submitted through this website will be considered. If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.