Clinical Administrative Assistant II

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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Clinical Administrative Assistant II

Location

Youngstown

Facility

Poland MOC

Department

Orthopaedics-Integrated Surgical Institute

Job Code

B99911

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

• Job Profile Summary
• Provides comprehensive support to medical staff ensuring an efficient operation of the department and exceptional patient experience.
• Patient interactions and duties will vary according to departmental specialties and the provider’s practice.

Job Details

This posting is for intradepartmental candidates only from Cleveland Clinic Youngstown.

A caregiver who excels in this role will:

Patient Facing

Manage incoming correspondence for disbursement to the appropriate practice.

Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.

Manage physician clinic schedules, including slot management and reconciling scheduling errors.

Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.

Assist patients with check-in for virtual appointments.

Initiate patient referral processes and monitor referrals for empaneled patients.

Assist with messages and inbound calls.

Other duties as assigned.

Administrative

Respond to provider’s emails and manage staff out-of-office arrangements.

Respond to referral emails

Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.

Offer IT assistance.

Arrange and execute all department events and manage incoming mail.

Take and transcribe meeting minutes.

Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

High School Diploma or GED

3 years of administrative assistant experience in a professional setting

OR Associate Degree or Bachelor’s Degree may substitute two years of experience

Experience with Electronic Medical Records

Must complete EPIC training during first year

Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

*Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

Associate’s Degree

Healthcare experience

Typing proficiency of with accuracy

Physical Requirements:

• •Ability to perform work in a stationary position for extended periods
• •Ability to operate a computer and other office equipment
• •Ability to travel throughout the hospital system
• •Ability to communicate and exchange accurate information
• •In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

Follows standard precautions using personal protective

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.