Consultant - Customer Service

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our team as  Customer Service Representatives . The role involves assisting customers and delivery drivers over  chats and email  and providing timely support for shipping and delivery-related queries.

Key Responsibilities

• •Handle inbound chats interactions from customers and delivery drivers. 
• •Assist drivers with updates regarding customer packages and orders.
• •Help drivers correct or update delivery coordinates when required.
• •Support drivers with issues related to lost packages, directions, access codes, and self-service options.
• •Understand customer/driver concerns and provide appropriate solutions by managing 2 or 3 chats at a time.
• •Maintain a professional, courteous, and customer-focused approach during all interactions.
• •Follow proper phone etiquette and maintain effective call control.
• •Document incidents and submit the appropriate forms as required. 
• •Transfer calls to the appropriate department whenever necessary.
• •Escalate issues to the next level of support when required.
• •Follow defined processes, policies, procedures, scripts, and confidentiality guidelines.
• •Ensure accurate and clear communication in all customer interactions.

Candidate Requirements

• •Education:  Minimum HSC pass out with LC Certificate or Graduation pass out.
• •Experience:  Freshers and experienced candidates can apply.
• •Good spoken and written English communication skills.
• •Neutral English accent with good pronunciation, speech clarity, and fluency.
• •Strong comprehension and ability to understand customer/driver concerns.
• •25 WPM with 90% accuracy - Typing speed and accuracy.
• •Basic knowledge of computers and internet browsers.
• •Ability to communicate professionally through calls and emails when needed.
• •Strong customer service orientation with empathy and a willingness to help.
• •Ability to work effectively in a team and follow defined processes.

Work Details

• •Work Location:  Airoli, Navi Mumbai (30 Kms radius from Airoli - Mind Space)
• •Shift:  US Rotational shifts - 5.30pm to 11.30am (Any 9 hours of shift)
• •Monthly incentives and Travel allowance provided for applicants within boundary
• •Insurance and Medical benefits as per Level
• •We have FTE as well as CWR opening for the program

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

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