Creative Operations Lead

About TensorWave

Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.

About the Role

The Creative Operations Lead is the project management backbone for the Design & Media department, which spans Graphic Design, UI/UX, Photography, Videography, and Podcasting. This person owns intake for cross-department requests, manages the ticket queue and project timelines, and is the primary point of contact for stakeholders asking where their request stands. They also run team reporting on throughput, turnaround time, and workload, and keep standups, reviews, and planning meetings on time and productive.

This is not a creative role. It is a coordination, process, and communication role that lets the creative team focus on producing great work.

What You’ll Do

Manage intake and triage for all inbound design and media requests from across the company

Own the project management system, including tickets, timelines, and priorities, and keep it current

Communicate status updates to requesting stakeholders proactively, not only on demand

Facilitate team meetings, including standups, sprint or project reviews, and retros

Track and report on team and individual performance metrics, including output, turnaround time, and capacity

Flag bottlenecks, resourcing conflicts, and scope creep before they become fire drills

Maintain project templates and intake workflows as the team scales

Who You Are

Required Qualifications

Minimum 6 years of experience in project management, design operations, production coordination, or a related field

Excellent written and verbal communication skills, with the ability to translate between creative and non-creative stakeholders

Excellent planning and time management skills, with the ability to manage multiple concurrent projects and shifting priorities

Demonstrated experience running a ticket or request queue for a creative, design, or media team

Comfort presenting metrics and status updates to leadership

Experience building or improving intake workflows and project templates

Preferred Qualifications

Familiarity with digital asset management (DAM) tools, ideally Air, is a plus given the Photography and Videography workload; experience with similar DAM platforms is acceptable

Comfort building recurring dashboards or reports from ClickUp or Jira data; familiarity with a BI tool such as Looker or Tableau is a plus

What We Offer

Stock Options

100% paid Medical, Dental, and Vision insurance for Employees

Company Health Savings Account Contributions

100% paid Short Term and Long Term Disability Insurance for Employees

Life and Voluntary Supplemental Insurance Options

Other Insurance Options, such as Pet & Legal Insurance

Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support

Flexible Spending Account

401(k)

Employee Assistance Program

Flexible PTO

Paid Holidays

Parental Leave

Other In-Office Perks

Equal Employment Opportunity

TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.

Reasonable Accommodations

TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact [email protected].

Employment Eligibility

All offers of employment are contingent upon verification of identity and authorization to work in United States, as required by law.

Background Checks

Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.

Data Privacy Notice

By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.