Creative Operations Manager

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

The Creative Operations Manager will play a crucial role in setting The Farmer's Dog creative group up for success and ensuring our brand is seamlessly brought to life across all channels and touchpoints. In this role, you will be an integral part of our creative development process in our Brand group -- ensuring all of our work is produced with agility, quality, and in accordance with brand standards. Reporting into the VP, Production, you will be working alongside a best-in-class (and Emmy-nominated!) in-house creative group. The work you help create will help grow our business and our brand, and will help dogs everywhere live healthier, happier lives.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption : We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You'll Make An Impact

Serve as the dedicated driver for new product launches, partnering closely with New Product leads to gather requirements, define scope and build our comprehensive timelines and project plans for the Brand and Marketing teams.

Translate complex product and launch requirements into clear project roadmaps, ensuring the Brand, Marketing and Studio teams always know what’s needed, when it’s needed and why it matters.

Own cross-functional alignment between the New Product, Marketing and Brand teams; proactively surfacing dependencies, flagging risks and driving decisions to keep launches on track.

Schedule, lead and facilitate project meetings including launch kick-offs, creative reviews, cross-functional check-ins and retrospectives; capturing key decisions, organizing follow-ups and distributing clear recaps so all team members have the information they need.

Manage project timelines and resource allocations, ensuring the right people are assigned to the right work and that the objectives, milestones and completion dates are clearly communicated and up to date.

Serve as the main point of contact between project stakeholders and the Brand and Studio teams; fielding, vetting and routing cross-functional requests to keep work moving.

Serve as the main point of contact for external agency partners and vendors working on new product and projects.

Optimize and maintain Brand’s project management workflows, adapting them to meet the changing demands of our projects, across brand tools (Asana, Notion, etc), with a focus on supporting new product and workstreams.

Think outside of the box and leverage emerging technologies to innovate the way project problems get solved.

Support the VP, Production & Creative Operations in developing and refining project management tools and processes for the Brand department.

Partner with the Studio team Producer and Creative Operations Manager to ensure all assets related to new product and launches are properly organized and archived in the digital asset database.

We're Excited About You Because

You have 3-5 years in creative operations and/or project management in a creative agency, in house creative team or marketing function.

You are able to balance multiple priorities and tasks with ease.

You are comfortable adapting as project parameters expand and/or change.

You are familiar with project management tools such as Asana and Notion. You know how to create project templates, build dashboards and seek to improve and streamline current processes.

You have Google Suite and Google Calendar experience, DAM systems+ other project management tools.

You are able to build strong cross-functional relationships, effectively facilitate discussions and drive consensus.

You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making.

You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously.

You are an owner, have excellent problem-solving skills and can prioritize tasks effectively.

You are able to build strong cross-functional relationships, effectively facilitate discussions and drive consensus.

As a bonus, you have a creative background and familiarity with design tools and systems.

You’re a true dog person - even if you don’t have one!

*Please do not include a pitch or any other work product with your application; we do not consider or use unsolicited ideas as part of creative development in our marketing.

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. We ask all team members to be in office 4 - 5 days a week to build a collabo