CRM Technical Developer

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

We are seeking a highly motivated CRM Technical Developer to join our CRM & Loyalty team in Lisbon , supporting enterprise client accounts on Salesforce Marketing Cloud.

You will play a hands-on technical role, developing and maintaining CRM platform assets, while providing direct technical support to a client account.

What You’ll Do

Develop and maintain CRM platform assets in HTML and CSS within Salesforce Marketing Cloud.

Build and implement technical CRM campaigns (email, automation), ensuring delivery against the client’s campaign calendar.

Provide direct technical support to the client account, resolving issues and delivering optimisations beyond standard scope when needed.

Collaborate with account and content teams to ensure consistent, high-quality delivery.

Who you are

A hands-on technical problem-solver with strong attention to detail in platform development.

Comfortable working directly with enterprise clients under tight deadlines.

Proactive in identifying opportunities to improve platform performance and client service.

What you’ll need

Qualifying for this role means that you must have:

Solid experience in HTML and CSS applied to CRM/email marketing platforms.

Hands-on experience with Salesforce Marketing Cloud (required).

Previous experience working directly with enterprise clients, in an agency or client-side environment.

Strong organisational skills and ability to manage priorities under pressure.

Excellent written and verbal communication skills in both Portuguese and English

Authorized to work and reside in Portugal.

Bonus points if you have:

Experience with additional CRM/marketing automation platforms (e.g. D365, HubSpot).

Experience supporting FMCG, retail, or insurance client accounts.

A commitment to continuous learning and development.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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