Customer Delivery Engineer, NASA

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

• Own the hardest part of customer adoption. Ship real results, fast.
• You’re not just handing out advice, you’re building real systems, fixing real problems, and translating reference architectures into blazing-fast production deployments.

As a Customer Delivery Engineer at Tiger Data, you’ll work directly with our most strategic customers during their make-or-break moments: migrations, performance tuning, schema design, and production rollout. You’ll write SQL, debug slow queries, optimize real workloads, and you’ll do it all while using AI copilots to go faster and work smarter. Your job is to help customers go live successfully, not to write long docs or open tickets for someone else to fix.

This isn’t a support role. It’s a delivery engineering role for builders who thrive in ambiguity, love working directly with customers, and want to see their work quickly translate into a real-world production environment.

Be familiar with TimescaleDB! It's essential that you sign up for the free trial and test it out before you apply and interview. https://console.cloud.timescale.com/signup

Check out a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/

TigerData is a remote first company. This is a full-time, remote position. This application will focus on North America/South America (NASA) time zones.

What you will be responsible for in this role:

Deliver customer projects

Implement migrations, data optimizations, and schema designs

Scope and execute engagements with clear, measurable deliverables

Fix complex technical problems

Tune slow queries and configurations

Write tactical fixes and scripts to unblock customers quickly

Apply AI to accelerate engineering

Use copilots (LLMs, AI assistants) to generate query rewrites and test optimizations

Create reusable AI prompts and delivery playbooks

Bridge architecture and reality

Translate reference architectures into customer-specific deployments

Adapt TigerData features (e.g., Hypertables, Hypercore, continuous aggregates, vector search) to real workloads

Be the customer’s technical champion

Own technical success during project delivery

Escalate to core Engineering only when there’s a product-level gap

Capture and share knowledge

Write playbooks, scripts, and internal guides

Feed learnings back to Product and Engineering

You could be a great fit if you:

Have deep hands-on experience with PostgreSQL — especially SQL tuning, performance optimization, and schema design

Have delivered complex migrations, data transformations, or optimizations in production environments

Are fluent in SQL and Python (or similar scripting languages for data work)

Are comfortable leading technical conversations with customers, especially under pressure

Love using AI tools (copilots, LLMs) to speed up query rewriting, code generation, or problem diagnosis

Communicate clearly and know how to explain tradeoffs to customers in high-stakes moments

Bonus: experience in Implementation Engineering, Integration Engineering, Solutions Engineering, Professional Services, or Technical Consulting

You might not be a great fit if you:

Prefer building long-term features instead of solving immediate customer problems

You’re uncomfortable being hands-on with messy workloads (slow queries, bad schemas, confusing configs)

Dislike being customer-facing and want to stay behind the scenes

Prefer reactive ticket-based support work instead of structured delivery projects

Struggle with ambiguity and adapting high-level solutions to complex use cases

Success in this role looks like:

Customers consistently go live in production, on-time and with clear performance wins

Projects deliver measurable outcomes — e.g., 10x faster queries, seamless migrations

You’re known internally as a go-to technical voice on Postgres performance and customer delivery

Knowledge from your work gets reused across the org — through scripts, guides, or automation

You’re seen by customers as a trusted technical advisor, not just a vendor support rep

Our Commitment:

We respond to every applicant.

We review applications fairly and objectively, and shortlist based on relevant skills and experience.

We ensure clear and timely communication throughout your candidate journey.

We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.

About Tiger Data🐯

Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.

👉 👉 Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at Tiger Data

We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.

Our Tech Stack:

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

What We Offer:

(Please note that benefits may vary based on country.)

Flexible PTO and comprehensive family leave

Fridays off in August 😎

Fully remote opportunities globally

Stock options for long-term growth

Monthly WiFi stipend

Professional development and educational resources 📚

Premium insurance options for you and your family (US-based employees)

Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯